John Pepas
Summary
Recognized for motivating team members to achieve their goals and fostering innovative environments. Through communication skills, establishes positive relationships with clients and representatives. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
The Mint Retreat
01.2020 - Current
- Collaborated with housekeeping staff to ensure timely room availability and resolve any guest issues or special requests.
- Stored guest valuables in safe and individual boxes for security.
- Answered customer telephone calls promptly and appropriately handled needs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Inbound Receiver
Amazon Fulfillment Center
10.2015 - 05.2016
- Was in charge of day-to-day shipping and receiving for over 5,000 packages per day
- Prepared materials for shipment by packing, securing, labeling, and applying postage to them
- Used lift and hand trucks to transport shipment materials to and from designed areas
- Communicated with carrier representatives to make arrangements and provide shipping and delivery instructions
- Was successful in resolving issues with shipments, such as damaged materials and shortages, by working effectively with shippers.
Education
Bachelor of Arts - Homeland Security
Keiser University Sarasota
Sarasota, Florida02.2023
Associate of Science - Fire Science
Keiser University Sarasota
Sarasota, Florida03.2020
High School Diploma -
Eastbay Highschool
Gibsonton, FL05.2015
Skills
Organization
Team building
Communication
Project Organization
Operations Oversight
Documentation And Reporting
Quality Assurance
Safety and security procedures
Certification
- Certified [Front Desk], [The Mint Retreat] - [2020-]
Accomplishments
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Manager
The Mint Retreat
01.2020 - Current
Inbound Receiver
Amazon Fulfillment Center
10.2015 - 05.2016
Bachelor of Arts - Homeland Security
Keiser University Sarasota
Associate of Science - Fire Science
Keiser University Sarasota
High School Diploma -
Eastbay Highschool
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