Hayley Robinson
Rapid City,SD
Summary
I'm a manager with a versatile background in front desk and kitchen operations. I pay attention to detail, and pride myself on effective training techniques that equip my team to deal with high stress situations. My goal is to do my part in the improvement of each business, and create a positive environment for both customers and fellow staff.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
Quality Inn Hotel
Spearfish, SD
02.2025 - 02.2026
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Supervised housekeeping staff and ensured room quality.
- Coordinated room assignments with parties requiring multiple rooms and facilitated communication between departments.
- Maintained accurate records of reservations and book-keeping, using software.
- Trained and interviewed new staff.
Shift Lead Line Cook
Dakota Brickhouse
Vermillion, SD
09.2023 - 12.2024
- Was a shift lead, overseeing 10-15 employees.
- Trained and mentored team members within different areas of the kitchen.
- Collaborated with fellow lead crew, thinking of improvements to streamline workflow.
- Coordinated shift schedules to best suit both full and part time staff.
Assistant Head Line Cook
Ps and Qs
Brookings, SD
08.2020 - 07.2023
- Collaborated with my other team lead to get food made and plated quickly, while helping serve.
- Organized staff meetings with the owner to create new menu ideas.
- Maintained a clean kitchen, taking great precaution for customers with allergies.
- Was responsible for the food truck orders and inventory.
- Helped front of house to ensure guest satisfaction.
Education
High School Diploma -
Sioux Valley High School
Volga, SD05-2017
Skills
- Time management
- Training skills
- Problem-solving
- Point of sale system knowledge
- Adaptable
- Easily taught/ learn quickly
- Get along well with others
- Organization
- Balancing audits
Timeline
Front Desk Manager
Quality Inn Hotel
02.2025 - 02.2026
Shift Lead Line Cook
Dakota Brickhouse
09.2023 - 12.2024
Assistant Head Line Cook
Ps and Qs
08.2020 - 07.2023
High School Diploma -
Sioux Valley High School