John Perez
Mansfield,TX
Summary
People-focused operations leader with 5+ years of experience managing high-volume retail and service environments. Proven background in team leadership, employee development, operational efficiency, customer experience, and inventory management. Skilled at leading teams in fast-paced settings, improving day-to-day operations, and driving performance through coaching and communication. Seeking to transition into a corporate operations, people operations, customer success, or training-focused role.
Overview
9
9
years of professional experience
Work History
Department Manager
H-E-B Grocery Stores
2020.07 - Current
- Lead daily operations for a high-volume retail department, ensuring efficiency, strong customer service, and operational compliance
- Supervise, coach, and develop team members to improve performance, accountability, and workplace culture
- Analyze sales trends and inventory data to optimize product placement, reduce shortages, and support revenue goals
- Conduct employee performance evaluations and provide ongoing feedback and development support
- Coordinate staffing, scheduling, and workflow management in a fast-paced environment
- Resolve customer concerns professionally while maintaining positive customer relationships and satisfaction
- Facilitate team communication through regular meetings, training, and operational updates
Assistant Bar Manager
Nicks Sports Bar And Grill
2017.06 - 2020.03
- Assisted in inventory management, tracking stock levels, and ordering supplies efficiently.
- Collaborated with management to create engaging menus reflecting seasonal trends and customer preferences.
- Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
Lead Phlebotomy Technician
BPL Plasma
2017.02 - 2019.06
- Supervised daily phlebotomy operations to ensure compliance with safety and quality standards.
- Trained and mentored new phlebotomy staff on procedures and best practices.
- Managed inventory of supplies, ensuring availability for uninterrupted service delivery.
Education
Bachelor of Science - Economics
Texas Tech University
Lubbock, TX2021-05
High School Diploma -
New Braunfels Canyon
New Braunfels, TX2015-06
Skills
- Team leadership
- Training and mentoring
- Goals and performance
- Performance management
- Budgeting and forecasting
Timeline
Department Manager
H-E-B Grocery Stores
2020.07 - Current
Assistant Bar Manager
Nicks Sports Bar And Grill
2017.06 - 2020.03
Lead Phlebotomy Technician
BPL Plasma
2017.02 - 2019.06
Bachelor of Science - Economics
Texas Tech University
High School Diploma -
New Braunfels Canyon