Summary
Overview
Work History
Education
Skills
Timeline
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John Perez

Mansfield,TX

Summary

People-focused operations leader with 5+ years of experience managing high-volume retail and service environments. Proven background in team leadership, employee development, operational efficiency, customer experience, and inventory management. Skilled at leading teams in fast-paced settings, improving day-to-day operations, and driving performance through coaching and communication. Seeking to transition into a corporate operations, people operations, customer success, or training-focused role.

Overview

9
9
years of professional experience

Work History

Department Manager

H-E-B Grocery Stores
Burleson, TX
07.2020 - Current
  • Lead daily operations for a high-volume retail department, ensuring efficiency, strong customer service, and operational compliance
  • Supervise, coach, and develop team members to improve performance, accountability, and workplace culture
  • Analyze sales trends and inventory data to optimize product placement, reduce shortages, and support revenue goals
  • Conduct employee performance evaluations and provide ongoing feedback and development support
  • Coordinate staffing, scheduling, and workflow management in a fast-paced environment
  • Resolve customer concerns professionally while maintaining positive customer relationships and satisfaction
  • Facilitate team communication through regular meetings, training, and operational updates

Assistant Bar Manager

Nicks Sports Bar And Grill
Lubbock, TX
06.2017 - 03.2020
  • Assisted in inventory management, tracking stock levels, and ordering supplies efficiently.
  • Collaborated with management to create engaging menus reflecting seasonal trends and customer preferences.
  • Resolved customer complaints promptly, fostering a positive dining experience and repeat business.

Lead Phlebotomy Technician

BPL Plasma
Lubbock, TX
02.2017 - 06.2019
  • Supervised daily phlebotomy operations to ensure compliance with safety and quality standards.
  • Trained and mentored new phlebotomy staff on procedures and best practices.
  • Managed inventory of supplies, ensuring availability for uninterrupted service delivery.

Education

Bachelor of Science - Economics

Texas Tech University
Lubbock, TX
05-2021

High School Diploma -

New Braunfels Canyon
New Braunfels, TX
06-2015

Skills

  • Team leadership
  • Training and mentoring
  • Goals and performance
  • Performance management
  • Budgeting and forecasting

Timeline

Department Manager

H-E-B Grocery Stores
07.2020 - Current

Assistant Bar Manager

Nicks Sports Bar And Grill
06.2017 - 03.2020

Lead Phlebotomy Technician

BPL Plasma
02.2017 - 06.2019

Bachelor of Science - Economics

Texas Tech University

High School Diploma -

New Braunfels Canyon