John Perla
New York
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
McCaffrey's Food Market
10.2019 - 08.2021
- Customer Service Representative responsibilities: Day-to-day bookkeeping, secretarial duties, customer assistance, processing returns and coupons via inventory management software, and managing cash control of the tills and safe.
- Cashier Manager responsibilities: Training new cashiers, mediating customer disputes, self-directed problem-solving in the absence of higher management, and scheduling cashier breaks.
Independent Contractor
DoorDash
11.2021 - Current
- Management of business expenses
- Independent problem-solving of issues surrounding order pickup, delivery complications, etc.
- Customer service skills as the only in-person representative of DoorDash in customer interactions
Education
Master of Arts - Public Media
Fordham University
Bronx, NY05-2026
Bachelor of Arts - Communications And Culture
Fordham University
Bronx, NY05-2025
Skills
- Customer Service
- Self-directed problem-solving
- Strategic Communication
- Client relationship building
- Adobe Creative Cloud
- Google Workspace
- Microsoft Office
Languages
Spanish
Professional Working
Timeline
Independent Contractor
DoorDash
11.2021 - Current
Customer Service Representative
McCaffrey's Food Market
10.2019 - 08.2021
Master of Arts - Public Media
Fordham University
Bachelor of Arts - Communications And Culture
Fordham University
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