John Perrigan
Senior Resolution Coordinator
Steens,MS
Summary
Motivated Fraud Detection Analyst investigating suspicious activity for Walmart.com. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in customer service, analytics and fraud pattern detection.
Overview
12
12
years of professional experience
Work History
Senior Resolution Coordinator
Walmart.com
06.2023 - Current
- Conducted regular reviews of existing policies and procedures related to fraud prevention, ensuring alignment with industry best practices and regulatory requirements.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Data Transcriber
Rev.com Inc.
2019 - 2022
- Enhanced data accuracy by diligently transcribing information from various sources.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into databases in alphabetic and numerical order.
- Sorted documents and maintained organized filing process.
- Proofread and typed various legal documents for attorneys and law firms.
- Supported database management efforts by accurately entering transcribed data into designated systems.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Data Entry Professional
Oracle
03.2012 - 03.2022
- Validated the integrity of datasets by cross-referencing multiple sources before finalizing entries into the database system.
- Streamlined data entry processes for increased efficiency and improved overall productivity.
- Managed and organized documents for data entry tasks.
- Followed data entry protocols, rules and regulations.
- Utilized techniques for increasing data entry speed.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Used computer software to store and retrieve data.
Education
High School Diploma -
Columbus High School
Columbus, MS 05.2001 -
Skills
De-Escalation Techniques
Task Prioritization
Cybersecurity awareness
Interpersonal Communication
Analytical Skills
Problem-solving abilities
Multitasking
Adaptability
Interpersonal Skills
Active Listening
Attention to Detail
Self Motivation
Problem-Solving
Decision-Making
Timeline
Senior Resolution Coordinator
Walmart.com
06.2023 - Current
Data Entry Professional
Oracle
03.2012 - 03.2022
High School Diploma -
Columbus High School
05.2001 -
Data Transcriber
Rev.com Inc.
2019 - 2022