John Pew
San Antonio
Summary
Accomplished Operations Manager with over 12 years of experience. Skilled leader leveraging exceptional planning and problem-solving abilities to enhance business plans and daily operations. Results-oriented and adaptable in fostering team development, streamlining processes, and boosting productivity. Possessing a strong grasp of industry trends, effective communication skills, and a keen eye for identifying areas for enhancement and implementing strategic changes.
Overview
18
18
years of professional experience
Work History
Operations Manager (Regional)
Project Resource Group
03.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Raised property accuracy and accountability by creating new automated tracking method.
- Trained and guided team members to maintain high productivity and performance metrics.
- Department Oversight: R&M, Acceptance, Permitting, ISP, CWZ, COP, Relocations, Finance, Data Analytics, Cost Review, MOPs, NOC/SRT (CTX/Denver)
R&M SUPERVISOR
Project Resource Group
08.2021 - Current
- Managed team of technicians to troubleshoot and repair fiber optic cables efficiently.
- Implemented strategic planning for scheduling repairs, reducing downtime and meeting service level agreements.
- Trained team on new technologies and best practices for fiber optic repair and maintenance.
- Supervised fiber optic construction projects to ensure timely completion and quality standards met.
- Coordinated with other departments to schedule work and resolve any conflicts or delays.
- Monitored budget and ensured project remained within cost constraints without sacrificing quality.
- Developed and implemented training programs to enhance employees' technical skills and knowledge.
- Conducted regular performance evaluations and provided feedback to improve team performance.
- Supervised team of technicians in completing fiber optic infrastructure maintenance tasks efficiently.
- Conducted regular coaching sessions to enhance employee performance and conflict resolution skills.
- Implemented new complaint tracking system, leading to faster resolution and improved feedback analysis.
- Collaborated with cross-functional teams to address root causes and prevent future complaints.
POLICE OFFICER
City of Corpus
01.2017 - 08.2021
- Conducted thorough investigations to solve crimes and ensure public safety.
- Implemented effective crime prevention strategies to decrease criminal activity in community.
- Responded promptly to emergency calls and provided swift and efficient assistance to citizens.
- Collaborated with fellow officers and law enforcement agencies to apprehend suspects and solve cases.
- Conducted undercover narcotics investigations, leading to multiple arrests and seizures.
- Collaborated with DEA and other agencies to disrupt drug trafficking networks.
- Executed search warrants and made controlled drug purchases.
- Trained in drug recognition and handling evidence in compliance with legal standards.
- Led successful investigations resulting in multiple gang-related arrests and convictions.
- Collaborated with other law enforcement agencies to dismantle organized crime networks.
- Received specialized training in gang intelligence and tactics to effectively combat gang activity.
- Trained in de-escalation techniques to safely manage crisis situations.
- Implemented mental health first aid training to respond effectively to individuals in distress.
- Collaborated with community resources to provide support and referrals for at-risk individuals.
- Utilized communication skills to diffuse tense situations and ensure public safety.
- Testified in court as a reliable and credible witness in criminal cases.
- Demonstrated professionalism and composure under pressure during cross-examinations by defense attorneys.
- Collaborated with legal team to prepare for court appearances, ensuring accuracy and clarity.
- Utilized strong communication skills to articulate complex legal terminology to jury members.
- Completed extensive training in comprehensive report writing techniques for law enforcement professionals.
- Skilled in effectively communicating complex information in a clear and concise manner.
PROJECT SUPERVISOR
Ervin Cable Construction, LLC
01.2015 - 06.2017
- Led team in installing fiber optic cables, ensuring timeline and budget were met.
- Coordinated with vendors, contractors, and stakeholders to ensure project success.
- Conducted site surveys and quality inspections to guarantee adherence to project specifications.
- Created and maintained project documentation, including progress reports and final documentation packages.
- Managed OSP design and construction (aerial/underground), permitting, vendor procurement, fleet, materials inventory, billing/invoicing for multiple Google Fiber projects across the country.
- Collaborated with permitting and right of way departments in several cities/states to build a better permitting process.
- Conducted pathway and fiber route surveys to ensure proper installation.
OSP FIBER ENGINEER II
TW Telecom/Level 3
04.2013 - 01.2015
- Proficient in reading and interpreting fiber optic network designs and blueprints.
- Responsible for designing and implementing fiber optic network infrastructure for multiple projects.
- Oversaw a team of engineers to ensure successful project delivery within budget and timeline.
- Led the development of standard operating procedures for OSP fiber engineering department.
- Successful coordination of fiber optic network deployments to meet project deadlines.
- Proven track record of leading cross-functional teams to deliver on OSP engineering projects.
- Expertise in designing, planning, and implementing complex outside plant infrastructure projects.
- Strong background in regulatory compliance, permitting, and ensuring adherence to industry standards.
LEAD DESIGN TECH
VTX1
10.2012 - 04.2013
- Skilled in identifying and repairing fiber optic cables using industry-standard tools.
- Proficient in troubleshooting and resolving connectivity issues within fiber optic networks.
- Managed team of fiber design technicians to ensure timely completion of projects.
- Collaborated with engineering department to optimize fiber network designs for efficiency.
- Conducted on-site inspections to verify quality and accuracy of fiber installations.
- Utilized CAD software to create detailed drawings and documentation for fiber optic networks.
OSP INSPECTOR
Mid-State Consultants
01.2007 - 10.2012
- Extensive experience conducting site inspections for Outside Plant (OSP) installations.
- Proficient in identifying and resolving OSP design and construction issues.
- Skilled in interpreting OSP plans and ensuring compliance with industry standards.
- Strong background in communicating with contractors and stakeholders to address project requirements.
- Inspection and construction oversight on RUS funded OSP fiber installation (FTTH/Longhaul) for multiple projects across the country.
Education
HIGH SCHOOL DIPLOMA -
East Central High School
CRIMINAL JUSTICE - undefined
Palo Alto College
San Antonio, Tx06.2025
PROJECT MANAGEMENT - undefined
Palo Alto College
San Antonio, Tx06.2025
BPOC - undefined
DelMar College
Corpus Chirsti, Tc02.2019
Skills
- Conflict Management
- Individual / Group Counseling
- Writing Skills
- Microsoft Word
- Management
- Quality Assurance
- Motivational Interviewing
- Public Speaking
- Team leadership
- Performance monitoring
- Performance reporting
- Cross-functional coordination
Timeline
Operations Manager (Regional)
Project Resource Group
03.2024 - Current
R&M SUPERVISOR
Project Resource Group
08.2021 - Current
POLICE OFFICER
City of Corpus
01.2017 - 08.2021
PROJECT SUPERVISOR
Ervin Cable Construction, LLC
01.2015 - 06.2017
OSP FIBER ENGINEER II
TW Telecom/Level 3
04.2013 - 01.2015
LEAD DESIGN TECH
VTX1
10.2012 - 04.2013
OSP INSPECTOR
Mid-State Consultants
01.2007 - 10.2012
CRIMINAL JUSTICE - undefined
Palo Alto College
PROJECT MANAGEMENT - undefined
Palo Alto College
BPOC - undefined
DelMar College
HIGH SCHOOL DIPLOMA -
East Central High School
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