John Pokorny
Grand Rapids,MI
Summary
A hardworking kid with experience from Michigan State University, in various situations like sales and account management. I am a Goal-oriented Inside Sales Manager dedicated to building successful teams focused on surpassing profit goals. Seasoned professional with expertise in revenue forecasting and strategic planning. Leader with focus on propelling revenue growth through strategic marketing, advertisements and promotions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Account Manager, Inside Sales
Carolina Coastal Plastic & Medical Spa
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Worked to sell different procedures and handled clients data and file.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Expanded client base through targeted prospecting and effective lead generation efforts.
Sales Associate
Arrow Head Volvo
09.2021 - 04.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled CRM software's to find potential clients and make sales calls and follow ups.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Worked with financing to help package the best sales deals possible when selling a car to a customer
- Sold 10+ units multiple months out of the year through networking and phone calls.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Courtesy Chevorlet
04.2019 - 08.2020
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Used the CRM to scout potential customers
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Head Waiter
Duck Deli Barbecue Restaurant
07.2015 - 07.2018
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Education
Bachelor of Science - Political Science
Michigan State University
East Lansing, MI05.2022
Skills
- Objection handling
- Strategic Prospecting
- Client acquisition
- Account planning
- CRM proficiency
- Social selling
- Sales Team Leadership
- Sales Development
- Account Management
- Database Management
- Sales Forecasting
- Customer Service
Excel
proficient in excell and Microsoft word
Timeline
Account Manager, Inside Sales
Carolina Coastal Plastic & Medical Spa
03.2022 - Current
Sales Associate
Arrow Head Volvo
09.2021 - 04.2023
Sales Associate
Courtesy Chevorlet
04.2019 - 08.2020
Head Waiter
Duck Deli Barbecue Restaurant
07.2015 - 07.2018
Bachelor of Science - Political Science
Michigan State University
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