John Purcell
Kingsport,TN
Summary
Willing to relocate to: Kingsport, TN - Bristol, TN - Johnson City, TN Authorized to work in the US for any employer
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Security Finance Loan & Tax
10.2023 - Current
- Support branch manager in daily operations, focusing on customer service, loan processing, and collections.
- Maintain cash drawer accuracy and security, process loan applications, perform collection activities, and ensure compliance with regulations and policies.
- Train new personnel and prepare branch reports.
- Responsibilities:
- Provide exceptional customer service, handle complaints, and solicit new business.
- Prepare and process loan applications, ensuring prompt completion.
- Maintain cash drawer accuracy, handle deposits, and post loan payments.
- Perform collection activities on delinquent accounts.
- Ensure compliance with state and federal lending regulations.
- Prepare and assemble reports for remittance and record-keeping.
- Assist with staff development and training.
Car Sales Associate
Rick Hill Imports
05.2022 - 10.2024
- Present and explain products, work with Client Advisors and Sales Managers.
- Configure vehicles with mobile customizer/iPad.
- Perform test drives and assist in the service drive.
- Establish consultative relationships with customers.
- Upgrade knowledge of BMW products and services.
- Contribute to team effort and customer-centered service philosophy.
- Generate goodwill and interact professionally with clients.
Overnight CSR/Auditor
Advanced Financial
03.2019 - 05.2022
- Assist customers with loans, check cashing, wire transfers, and more.
- Work with team leads to meet monthly goals.
- Call customers to complete loan applications.
- Reconcile cash drawer and manage inbound calls.
- Oversee overnight loan audits and end-of-month audits.
- Reconcile 4-thousand-dollar drawer and safe up to 60-thousand dollars.
Team Lead/Sales Representative
Advanced Call Technologies
02.2016 - 03.2019
- Assist customers with loans, check cashing, wire transfers, and more.
- Work with team leads to meet monthly goals.
- Call customers to complete loan applications.
- Reconcile cash drawer and manage inbound calls.
- Oversee audits of flex loans and miscellaneous transactions.
- Reconcile 4-thousand-dollar drawer and safe up to 60-thousand dollars.
Supervisor
K-Mart
02.2013 - 05.2015
- Supervise floor agents and department supervisors.
- Close store and balance/reconcile safe.
- Cashier/Stocker with strong suggestive selling skills.
- Provide outstanding customer service and balance cash accounts.
- Responsible for daily bank deposits and improving customer experience.
- Train staff in checkout procedures and handle administrative tasks.
- Maintain a clean work environment.
Education
Bachelor of Science - Computer And Information Sciences
East Tennessee State University
Johnson City, TN12-2027
High School Diploma -
Science Hill Hill HIgh School
Johnson City, TN01-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Workload management
Timeline
Assistant Manager
Security Finance Loan & Tax
10.2023 - Current
Car Sales Associate
Rick Hill Imports
05.2022 - 10.2024
Overnight CSR/Auditor
Advanced Financial
03.2019 - 05.2022
Team Lead/Sales Representative
Advanced Call Technologies
02.2016 - 03.2019
Supervisor
K-Mart
02.2013 - 05.2015
Bachelor of Science - Computer And Information Sciences
East Tennessee State University
High School Diploma -
Science Hill Hill HIgh School