Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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John Ramsey

Austin,TX

Summary

Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Specialty is building successful team leads, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Amplifier
01.2020 - Current
  • Supervised operations staff and kept employees(up to 35). compliant with company policies and procedures (following process is key to success).
  • Developed systems and procedures to improve operational quality and team efficiency (UPH, daily goals target based on each days volume).
  • Led onboarding and training of new hires to fulfill business requirements (working with temp agency).
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management (COO or director of operations).
  • Identified and resolved unauthorized, unsafe, or ineffective practices (Safety Coordinator).
  • Deployed Fork lift training guide and practices to further operational needs of warehouse. More than 50 plus people certified as fork lift operators through training guide and process.

Operations Supervisor

United Parcel Service
09.2019 - 01.2020
  • Manage operations from ODC (International Packages) Area
  • Manage teams of 6 employees
  • Verify all packages that come in from belt and is scanned properly before trucks leave for airport
  • Scan documents into data base for package verification
  • Check in with employees on missed package scan and safety issues as it comes up
  • Conduct scheduling for time off and correct coverage for shift
  • Complete nightly duties for closing department for next day
  • Nightly check in with manager for updates
  • Managed internal operational standards and productivity targets.

Team Lead Manufacturing Production Floor

Build A Sign
03.2017 - 10.2019
  • Manage operation floor for Banners Department
  • Manage and motivate a team of 15 individual employees based on daily production projections
  • Hit hourly goals and Metric for units per 30 mins
  • Train and retrain on coming and new employees on the floor
  • Check in with employees based on attendance and work conduct
  • 15 minutes team huddles to execute our strategy in clearing the volume if we are behind
  • Moving production workers to better positions if needed to hit hourly goals
  • Complete daily volume inventory check list
  • Place work orders for machine repair
  • Communicate with other departments on finish product print related issues
  • 101 weekly meeting on how we are doing for the week based on metrics
  • 8 hours to 12 hours shifts depending on volume
  • End of report to department manager
  • Leadership Experience and Activity

Campus
12.2013 - 11.2014
  • Working with local families and community schools
  • Educating kids on healthier snacks and eating habits
  • Teaching them music and games
  • Reading out loud in classroom setting
  • Lead open discussions on campus
  • Serving Food with local nonprofit organizations
  • Daily training in how to live in adapt to a third world country
  • Repair playground, paint, and replace broken windows

Internship Student

Campus
12.2013 - 10.2014
  • Work with local college student ministry (10 people)
  • Building relationships and volunteering opportunities within local community ( served more than 40 meals every Thursday)
  • Serve food to homeless on Thursdays
  • Host public open discussions topics weekly
  • Set up for Sunday Service for music ministry and help lead songs for Sunday Service (in native language) Zulu
  • Weekly leadership training on how to build community through service and outreach

Education

Medical Assistant Program -

Mayfield College
Cathedral City, CA
07.2016

High School Diploma -

Irmo High School
Columbia, SC
05.2009

Skills

  • Computer Skills
  • Asana
  • Rippling (onboarding, time approval, project recording
  • Sync HR web-based but can sync with (ERP System)
  • Microsoft Word, Excel, PowerPoint, Adobe Illustrator
  • Other Skills:
  • Machine Operator 6 year
  • Certified Forklift trainer 3 years
  • Production Line (manufacturing) 4 years
  • Cleaning and maintenance 4 years,
  • Customer Service 8 years
  • Involved in two major warehouse moves (two different companies)

Certification

Certified forklift driver 2020, Narrow reach truck, sit down, and order picker.


comfortable in Spanish speaking environment. (not certified)

Languages

English
Professional Working
Spanish
Limited Working

Timeline

Operations Manager

Amplifier
01.2020 - Current

Operations Supervisor

United Parcel Service
09.2019 - 01.2020

Team Lead Manufacturing Production Floor

Build A Sign
03.2017 - 10.2019

Internship Student

Campus
12.2013 - 10.2014

Campus
12.2013 - 11.2014

Medical Assistant Program -

Mayfield College

High School Diploma -

Irmo High School

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John Ramsey