Gloria Quattlebaum
Orlando
Summary
Customer-focused professional with over 15 years of experience in administrative support, client interaction, and customer service. Proven ability to manage front office operations, schedule appointments, and maintain accurate records while fostering a positive experience for patients and visitors. Skilled in using office technology, adhering to organizational policies, and demonstrating a commitment to excellence.
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
True Health
Orlando
11.2024 - 05.2025
- Handled incoming calls to address patient inquiries and concerns.
- Assisted patients with appointment scheduling and registration processes.
- Updated insurance information and verified coverage for services.
- Maintained patient records in the electronic health record system.
- Educated patients on necessary forms and documentation requirements.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Customer Service Representative
Conduent Call Center
Orlando
02.2023 - 09.2024
- Assisted customers with inquiries and resolved issues promptly.
- Handled high volumes of calls in a fast-paced environment.
- Documented customer interactions in the call center database accurately.
Unarmed Security Officer
Gatehouse | Harris Group, LLC
Orlando
11.2019 - 09.2024
- Managed visitor access and provided clear communication, ensuring a secure and organized environment.
- Monitored surveillance systems and conducted detailed assessments to maintain safety compliance.
- Delivered exceptional service to clients and vendors, maintaining professionalism and operational standards.
Walgreens Specialty Pharmacy
Orlando
10.2022 - 02.2024
- Scheduled delivery of medications
- Answered inbound calls
Customer Service Desk • Front End Leader
Bed, Bath & Beyond
Orlando
02.2017 - 09.2022
- Delivered exceptional customer service, resolving concerns promptly and maintaining high satisfaction rates.
- Managed appointment scheduling and maintained accurate transaction records using advanced point-of-sale systems.
- Handled cash operations, including balancing registers and processing returns, while adhering to company policies.
- Collaborated with management to implement strategies that improved customer engagement and operational workflows.
Customer Service Desk
Kmart
Orlando
04.2011 - 11.2016
- Provided administrative support by answering phone inquiries and assisting customers in person.
- Ensured accurate and efficient transaction processing, including cash handling and returns.
- Maintained a professional and welcoming environment, fostering positive interactions with customers and team members.
Front Desk Coordinator
Accu Staffing Agency
Columbia
02.2005 - 04.2010
- Scheduled and coordinated appointments, ensuring alignment with organizational protocols and employee preferences.
- Collected and verified demographic and employment information, maintaining high accuracy to support seamless filing and operations.
- Handled multi-line phone systems, routed calls appropriately, and provided timely responses to inquiries.
- Processed and managed office documentation, including patient records and correspondence, adhering to confidentiality standards.
- Maintained an organized front desk area to enhance patient satisfaction and operational efficiency.
Education
High School Diploma -
Dreher High School
Columbia, SCSkills
- Appointment Scheduling
- Client Registration
- Employee Registration
- Records Management
- Documentation Verification
- Multi-Line Phone Systems
- Office Equipment Proficiency
- Customer Service Excellence
- Conflict Resolution
- Organizational Management
- Time Management
- Appointment scheduling
- Electronic health records
- Insurance verification
- Patient education
- HIPAA compliance
- Customer relationship management
- Call handling techniques
- Professional communication
- Data entry accuracy
- Active listening
- Eligibility determination
- Insurance verifying
Timeline
Patient Service Representative
True Health
11.2024 - 05.2025
Customer Service Representative
Conduent Call Center
02.2023 - 09.2024
Walgreens Specialty Pharmacy
10.2022 - 02.2024
Unarmed Security Officer
Gatehouse | Harris Group, LLC
11.2019 - 09.2024
Customer Service Desk • Front End Leader
Bed, Bath & Beyond
02.2017 - 09.2022
Customer Service Desk
Kmart
04.2011 - 11.2016
Front Desk Coordinator
Accu Staffing Agency
02.2005 - 04.2010
High School Diploma -
Dreher High School