John Refos
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
Work History
Sales Associate
Bremont
501 Madison
08 2024 - 07 2025
- Maintaing expert-level knowledge of new releases, market trends, and general watch culture. Elaborating on craftsmanship, materials, history, and exclusivity of products
- Updating and informing clients on new releases, market trends, and always keeing an eye on competitors, refining business strategies and adapting to market changes
- Responding to inquiries across email, chat, and social media
- Tracking leads, opportunities, and sales funnel activity via WhatsApp, Salesforce, and Shopify
- Reporting on customer feedback and sales trends to management
Sales Associate
Woolrich
121 Wooster St
10.2022 - 07.2024
- Brand Ambassador and product expert with a focus on continuing 190 years of heritage, bridging the gap between tradition and modernity by showcasing long lasting authenticity to new generations of consumers.
- Recommended complementary purchases to customers, increasing average order value by 24.6%
- Educated clients on a series of diverse details among a wide rage of silhouettes, including men's woman's and children.
- Utilizing the one of a kind Snow Room built with Italian company Techno Alpin, an artificial blizzard room complete with snow and ice. While inside temperatures drop down to minus zero degrees highlighting the performance and warmth factor of premium outerwear
- Used in-store system to locate inventory and place special orders for customers.
- Ensure product is replenished and available to meet the consumer needs.
- Run efficiently all store operations.
Men's Advanced Designer
Saks Fifth Avenue
611 5th Ave
10.2019 - 03.2022
- Navigated the 40,000-sq.-ft space on the seventh floor of the retailer's landmark flagship with 15 designer shop-in-shops with a wide rage of more than 60 brands
- Built relationships with customers to encourage 78.6% client retention rate
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Mens Shoe Specialist
Barneys New York
101 7th Avenue
07.2016 - 02.2019
- Participated in ongoing product training sessions to enhance knowledge of current footwear offerings within the store''s inventory.
- Increased customer satisfaction by providing personalized shoe recommendations based on their needs and preferences.
- Consistently met or exceeded individual sales targets, contributing to the store''s overall success and profitability.
- Managed high-pressure situations during peak periods while maintaining a calm demeanor, ensuring smooth operations throughout the day.
- Stayed up-to-date on industry trends and new releases, enabling informed recommendations for discerning clientele.
Education
Associate of Arts - Libral Arts
Borough of Manhattan Community College
199 Chambers St, New York, NY 10007Skills
- Remote Sales
- Point of sale operation
- Guest Relations
- Sales Goals Attainment
- Relationship selling
- Merchandising understanding
- Multi-tasking strength
- Microsoft applications proficiency
- Excellent people skills
Timeline
Sales Associate
Woolrich
10.2022 - 07.2024
Men's Advanced Designer
Saks Fifth Avenue
10.2019 - 03.2022
Mens Shoe Specialist
Barneys New York
07.2016 - 02.2019
Sales Associate
Bremont
08 2024 - 07 2025
Associate of Arts - Libral Arts
Borough of Manhattan Community College