Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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John Rendo

Manassas,VA

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 17-year career in the automotive industry . Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and a dependable candidate that is successful at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities to meet team goals and the commitment towards creating positive environments, make me extremely comfortable working in a group as a contributor and

Overview

9
9
years of professional experience

Work History

Sales Manager

Jerrys Ford
11.2021 - 09.2022
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Sales Manager/Finance Director

Country Buick GMC
07.2017 - 11.2021
  • Verified compliance of financial policies and accounting procedures against federal regulations.
  • Assisted General Manager with recruiting, interviewing and hiring new employees for department and dealership.
  • Set clear departmental objectives and developed effective strategies to achieve targeted goals.
  • Produced reports outlining financial data to assist General Manager with making strategic plans and departmental decisions
  • Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
  • Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
  • Liaised with General Manager to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives.
  • Built relationships with customers and community to establish long-term business growth.

Sales Associate/Used Car Sales Manager

Joyce Koons Buick GMC
06.2013 - 05.2017
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements of ROI

Education

Associate of Business Administration -

Northern Virginia Community College
Manassas, VA
05.2012

Skills

  • Inventory Control Processes
  • Customer Experience/Interactions
  • Client Needs Assessment
  • Profitability Assessments
  • Sales Statistics Analysis
  • Monthly Forecasting
  • Consultative Selling Techniques
  • Lead Identification and Generation
  • Digital Sales
  • Client Base Retention
  • Business Analytics
  • Desking Deals/Customer TO

Accomplishments

  • Promoted to Sales Manager in 2014 after being recognized by the manufacturer for my exemplary customer service.
  • Took part in a dealer acquisition where I was basically given a blank slate. Increased sales by over 200% and finished with over 1.5 million dollars in gross profit after one year.

Timeline

Sales Manager

Jerrys Ford
11.2021 - 09.2022

Sales Manager/Finance Director

Country Buick GMC
07.2017 - 11.2021

Sales Associate/Used Car Sales Manager

Joyce Koons Buick GMC
06.2013 - 05.2017

Associate of Business Administration -

Northern Virginia Community College

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John Rendo