John R Espinoza
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working addresses and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and proven track record of serving as an effective liaison between companies and their potential and current clients.
Overview
32
32
years of professional experience
Work History
Customer Care/School Nutrition
Gwinnett County School
01.2016 - Current
- Entering Cafeteria Sales, maintaining an accurate account of cash collected and meals served, completing bank deposits and end day report accurately
- Receiving, unpacking, storing and rotating supplies in stock room
Customer Service Clerk
Avantor Distribution Center
01.2016 - 01.2018
- Work with customers with order processing, print order for production and picker
- Run End report to make sure order are competed daily
- Determine shipping priorities from the customer base perspective ensuring orders are shipped on time
- Maintain a working relationship with customer contacts
Customer Services/ Lead
Lifeline Animal Project/DeKalb County Animal Control Center
01.2012 - 01.2016
- Deal with customers via emails, over the phone chat or in person, enter all information in Animal management software (Pet Point)
- Responding to the problems of the customer promptly also look after the customer accounts and update their transaction status, draft the necessary documents, letter or statements as required by customer
- Maintain records of interactions with customers in an orderly manner
Sr Customer Services Call Center
RSM McGladrey Employees Services
01.2006 - 01.2008
- Working with client process employee data to their payroll system
- Help create reports on demand and assist with any technical problem and transmit payroll to an outside vendor
Field Services Analyst/Call Center
Ceridian Employer Services
01.1993 - 01.2005
- Call Center working with customer regarding Payroll question and process and understanding software process systems
- Responsible for working with customers on special projects including pricing and sales
Education
High School Diploma -
South Division
Skills
- Creative Problem Solving
- Customer Service Skill
- Inventory Control
- Microsoft Office
- Pet Point Software
- Payroll Software
- Computer Skills
Timeline
Customer Care/School Nutrition
Gwinnett County School
01.2016 - Current
Customer Service Clerk
Avantor Distribution Center
01.2016 - 01.2018
Customer Services/ Lead
Lifeline Animal Project/DeKalb County Animal Control Center
01.2012 - 01.2016
Sr Customer Services Call Center
RSM McGladrey Employees Services
01.2006 - 01.2008
Field Services Analyst/Call Center
Ceridian Employer Services
01.1993 - 01.2005
High School Diploma -
South Division
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