John Reyna
Wichita Falls
Summary
Proven District Manager with expertise in strategic planning, financial analysis, and customer relationship management. Achieved significant cost reductions and optimized performance across multiple stores.
Overview
37
37
years of professional experience
Work History
District Manager
Braums Ice Cream And Dairy
Lawton
04.2020 - 11.2025
- Oversaw all personnel matters within district, including recruitment, hiring, and performance evaluations.
- Provided coaching and training to store managers to optimize productivity and profitability.
- Fostered collaborative work environment by cultivating positive rapport with associates and leadership.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
General Manager
El Chico Cafe
Wichita Falls
03.1989 - 04.2020
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Skills
- Performance evaluation
- Cost reduction strategies
- Strategic planning
- Financial analysis
- Sales optimization
- Customer relationship management
- Team building
- Leadership development
Languages
Spanish
Professional
Timeline
District Manager
Braums Ice Cream And Dairy
04.2020 - 11.2025
General Manager
El Chico Cafe
03.1989 - 04.2020