Cheila Caraballo
Bloomfield
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager
IHOP
Bloomfield
02.2022 - 01.2025
- An Area Manager is responsible for the performance and revenue of a number of stores in a geographical area.
- Organizing events and making sure training is enforced in all stores.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Organized promotional events in order to drive sales volume in the district's stores.
Restaurant General Manager
IHOP
Bloomfield
04.2018 - 01.2025
- Implemented cost-saving measures while maintaining high quality service levels.
- Resolved customer complaints in a professional manner.
- Developed marketing strategies to promote restaurant services.
Teller
Valley National Bank
Belleville
07.2017 - 06.2018
- Handled large volumes of currency quickly and accurately with minimal errors.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Adhered strictly to all security procedures related to handling money at the teller window.
Restaurant Manager
IHOP
Bloomfield
01.2014 - 07.2017
- Developed strategies for improved operational efficiency and customer satisfaction.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Education
Food Handler Certificate -
ServSafe Food Protection Manager
NJ08.2023
High school or equivalent - Commercial photography
Acceleration Academy
Orlando, FL05-2011
Skills
- Microsoft office
- Excel
- Pos system
- Cash handling
- Food Safety
- Culinary Experience
- Photography
- Restaurant Experience
- Restaurant Management
- Kitchen Management Experience
- Labor Cost Analysis
- Management
- Strategic planning
- Leadership
- Business development
- Profit & loss
- Sales
- Project management
- Inventory control
- Micros POS
- Tray
- Budget management
- Sales forecasting
- Inventory management
- Financial analysis
- Operational efficiency
- Customer service
- Team building
- Employee training
- Policy enforcement
- Performance evaluation
- Communication skills
- Leadership skills
- Staff supervision
- Attention to detail
- Performance oversight
- Client relationship building
- Goal setting and performance metrics
Certification
- Certified photographer.
- Commercial photography.
- Serv Safe manager.
Additional Information
- Hardworking, dedicated, loyal, willing to go the extra mile. These qualities about me demonstrate a strong work ethic and commitment to any environment.
Languages
- English, Fluent
- Spanish, Fluent
Timeline
District Manager
IHOP
02.2022 - 01.2025
Restaurant General Manager
IHOP
04.2018 - 01.2025
Teller
Valley National Bank
07.2017 - 06.2018
Restaurant Manager
IHOP
01.2014 - 07.2017
Food Handler Certificate -
ServSafe Food Protection Manager
High school or equivalent - Commercial photography
Acceleration Academy