JOHN RICH

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Supervised sales team of 7-10 people, stepping in to support employees and deliver smooth sales processes for clients.