Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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John Richardson IV

Portland,OR

Summary

I am well versed in the Guitar Center world! I participate in the day to day happenings in all areas of the store; the floor, operations, computer systems, lessons and most importantly... Customer service. I held the Lessons Lead position for several months. I've been a Store Lead for 4 years. I am confident in my ability to work above and beyond my title and description. Though I have never officially had the CSM title, I work as if I am one. I am lucky to have studied under some outstanding leaders. I'm competitive but fair. I enjoy everyone.

Overview

11
11
years of professional experience

Work History

Store Lead

Guitar Center
04.2021 - Current
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Sales, Store Lead

Guitar Center
02.2019 - 04.2021
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Answered customer questions about sizing, accessories, and merchandise care
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Production Worker

Flowers Bakery
03.2017 - 08.2018
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.

Sales, Department. Manager, Assistant Manager

Guitar Center
03.2013 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Education

Post College Graduate Course Work

Bachelor of Arts - Photography

Art Academy of Cincinnati
Cincinnati
05.2007

Skills

  • Maintaining Quality Assurance Standards
  • Conflict Resolution Techniques
  • Special Assignments
  • POS Inventory System Operation

Accomplishments

    Rookie of the year 2013


    I won the Ernie Ball competition 4 times. (2013-2017)


    In 2015 I was within the 1st to 3rd place for selling more string club and stick club cards in the country. (There wasn't an official ranker)


    I won Store Lead of the West Coast region in Oct 2023.

Timeline

Store Lead

Guitar Center
04.2021 - Current

Sales, Store Lead

Guitar Center
02.2019 - 04.2021

Production Worker

Flowers Bakery
03.2017 - 08.2018

Sales, Department. Manager, Assistant Manager

Guitar Center
03.2013 - 03.2017

Post College Graduate Course Work

Bachelor of Arts - Photography

Art Academy of Cincinnati

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John Richardson IV