Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Salveson

Lakeside,Arizona

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Store Lead

Walmart
01.2019 - 06.2022
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Oversaw financial operations by monitoring expenses and reconciling bank statements.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Managed efficient cash register operations.

Person in Charge

Safeway
01.2012 - 01.2019
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Worked with management team to implement proper division of responsibilities.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

GED -

Everett Community College
Everett, WA

Skills

  • Team Leadership
  • Process Improvement Initiatives
  • Maintaining Quality Assurance Standards
  • Cash Control
  • Conflict Resolution Techniques
  • Workload Priorities
  • Administrative Duties
  • Inventory Tracking and Storage
  • Company Culture and Values
  • Employee Performance Evaluations
  • Time Management
  • POS Inventory System Operation
  • Employee Terminations
  • Loss Prevention Procedures
  • Cash Handling and Reconciliation
  • Positive and Friendly
  • Operations Management
  • Bank and Safe Deposits
  • Employee Scheduling
  • Providing Feedback
  • Computer Proficiency
  • Recruitment and Training

Timeline

Store Lead

Walmart
01.2019 - 06.2022

Person in Charge

Safeway
01.2012 - 01.2019

GED -

Everett Community College

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Laura Salveson