John Robert Miller
Sacramento,CA
Summary
Resourceful, poised, and self-motivated professional with extensive experience in sales, customer service, team leadership, relationship building, and complex problem solving across diverse industries. Demonstrates a high level of professionalism and courtesy, complemented by dynamic interpersonal skills that foster collaboration and productive alliances with customers, colleagues, and leadership teams. Recognized for articulate and proactive communication abilities, along with a strong background in training and leadership. An exceptional presenter and trainer with an impeccable safety and driving record underscores a commitment to excellence in all endeavors.
Overview
16
16
years of professional experience
Work History
Clerk
Safeway
Roseville, CA
05.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate inventory records to support stock replenishment efforts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to ensure timely restocking of shelves.
- Trained new clerks on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering positive relationships and retention.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed daily bakery operations, ensuring product quality and freshness.
- Assisted customers with product selection and provided exceptional service.
Quality Control Inspector
General Produce
Sacramento, CA
09.2023 - 05.2024
- Conducted thorough inspections of produce quality, ensuring compliance with industry standards.
- Implemented corrective actions for identified quality issues, enhancing overall product integrity.
- Collaborated with production teams to address quality concerns and improve workflow efficiency.
- Utilized specialized inspection tools to assess freshness and safety of products effectively.
- Monitored compliance with health regulations, contributing to a safe working environment for all employees.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Quality Control Inspector
OBI Seafoods
Seward, AK
04.2023 - 09.2023
- Developed and maintained documentation of inspection results, facilitating traceability and accountability.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
Covid Testing Technician
Curative Medical
Sacramento, CA
07.2021 - 02.2023
- Conducted quality assurance tests for medical devices, ensuring compliance with industry standards.
- Managed documentation of test results, maintaining accurate records for regulatory compliance.
- Trained junior technicians on testing procedures and best practices to enhance team productivity.
- Analyzed test data to identify trends, contributing to product development and improvement efforts.
- Led cross-functional meetings to discuss testing outcomes and coordinate project timelines effectively.
Solar Installation Site Surveyor
Vivint Solar
Sacramento, CA
09.2019 - 06.2021
- Conducted detailed site assessments to evaluate solar panel installation feasibility.
- Collaborated with engineering teams to ensure accurate design specifications and compliance.
- Utilized GIS software for mapping and analysis of potential installation sites.
- Developed comprehensive reports summarizing survey findings and recommendations.
- Evaluated existing site conditions, identifying potential environmental or physical barriers that could impact project feasibility or timelines.
Installation Technician
AT&T/Directv
San Francisco, Ca
03.2016 - 05.2018
- Install, service and upgrade all products of Directv satellite entertainment services. Maintain safe driving standards in states busiest region. Provided excellent customer service in physically challenging field. Handheld records keeping including: communication, inventory, hours worked and jobs tracking.
Assistant manager
Nespresso USA
San Francisco, Ca
01.2015 - 03.2016
- Manage all aspects of world class café and retail boutique. Train all employees in every position from stock to cooking to customer service. Maintain standards for luxury brand.
Assistant Manager
La Boulange de Sutter
San Francisco, Ca
06.2010 - 01.2015
- Assist the Restaurant Manager in maintaining the total operation and supervising the employees in retail location. Responsibilities include generating sales, delivering outstanding customer service.
- Supervise all opening and closing procedures.
- Train new employees on product knowledge, application, and selling methods to ensure excellent customer service.
- Trained in coaching and motivating other team members while steadily producing tangible results.
- Food Safety Training Certified.
- Proficient in POS Micros, Word, Excel.
Education
High School Diploma -
Alameda Adult Education
Pleasanton, CA06.1989
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Prioritization
- Relationship building
- File maintenance
- Quality control
- Point of sale operation
Timeline
Clerk
Safeway
05.2024 - Current
Quality Control Inspector
General Produce
09.2023 - 05.2024
Quality Control Inspector
OBI Seafoods
04.2023 - 09.2023
Covid Testing Technician
Curative Medical
07.2021 - 02.2023
Solar Installation Site Surveyor
Vivint Solar
09.2019 - 06.2021
Installation Technician
AT&T/Directv
03.2016 - 05.2018
Assistant manager
Nespresso USA
01.2015 - 03.2016
Assistant Manager
La Boulange de Sutter
06.2010 - 01.2015
High School Diploma -
Alameda Adult Education