JOHN RODRIGUEZ
Bronx,USA
Summary
Compassionate, results-oriented Case Manager with experience in elder care, guardianship, and social services coordination. Strong record of managing complex cases involving cognitive impairments mental illness, and disabilities. Dedicated to providing culturally competent, client-focused care.
Overview
4
4
years of professional experience
Work History
Case Manager
Family Service of Yonkers
Yonkers, USA
03.2024 - Current
- Fostered strong relationships with 45+ clients and families, providing emotional support and guidance.
- Completed monthly home and facility visits to clients to assess safety, revise care plans, and respond to emerging medical, social, or legal needs.
- Maintained compliance in documentation audits by accurately recording case notes, service updates, and court-required reports within agency deadlines.
- Developed and updated individualized care plans that addressed medical, financial, housing, and emotional needs, with regular input from interdisciplinary providers.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Server
Con Sofrito
The Bronx, New York
07.2022 - 01.2024
- Delivered exceptional table service to an average of 80+ customers per shift in a fast-paced, high-volume restaurant.
- Managed multiple tables simultaneously, ensuring timely order taking, accurate food and beverage delivery, and proactive guest engagement.
- Built rapport with guests to enhance customer satisfaction and increase repeat business.
Education
Bachelor’s Degree - Criminal justice
Dominican College
Orangeburg, NY, USASkills
- Client Advocacy
- Service Coordination
- Individual Care Planning
- Crisis Intervention
- Case Management
- Assessment
- Compliance & Safety
- Risk Assessment
- Google Workspace
- Microsoft Office
Timeline
Case Manager
Family Service of Yonkers
03.2024 - Current
Server
Con Sofrito
07.2022 - 01.2024
Bachelor’s Degree - Criminal justice
Dominican College