John Rosario
New York
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Douglas Elliman. A building with 223 apartments at Gramercy Square. I have also worked at Ten West End Condominium with 175 apartments. Recognized for enhancing guest satisfaction through effective problem-solving and communication. Proficient in building supervision and maintaining cleanliness standards, ensuring a welcoming environment for all residents and guests. Adaptable and reliable, consistently exceeding expectations.
Overview
2
2
years of professional experience
Work History
Porter
Douglas Elliman
09.2023 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Stored supplies safely and securely to prevent theft and damage.
- Completed sweeping, mopping, and window-cleaning.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Concierge
Douglas Elliman
09.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Doorman
Douglas Elliman
09.2023 - Current
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
Concierge
Akam Associates
06.2023 - 01.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Porter
Akam Associates
06.2023 - 01.2024
- Maintained building exteriors for professional, clean presentation standards.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Doorman
Akam Associates
06.2023 - 01.2024
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
Education
Criminal Justice
Inwood Early College For Health & Technologies
Inwood, NYSkills
- Customer service
- Strong work ethic
- Problem-solving
- Clean driving record
- Safety awareness
- Cleanliness and hygiene
- Heavy lifting
- Reliability and punctuality
- Inventory maintenance
- Critical thinking
- Hand tool expertise
- Building supervision
- Decision-making
- Team collaboration
- Adaptable and flexible
- Communication and interpersonal skills
Languages
5
Timeline
Porter
Douglas Elliman
09.2023 - Current
Concierge
Douglas Elliman
09.2023 - Current
Doorman
Douglas Elliman
09.2023 - Current
Concierge
Akam Associates
06.2023 - 01.2024
Porter
Akam Associates
06.2023 - 01.2024
Doorman
Akam Associates
06.2023 - 01.2024
Criminal Justice
Inwood Early College For Health & Technologies