Excel
John Sampson
Project Management, Sales
Durham,NC
Summary
Determined and responsible individual with 5 years of retail sales experience and proven dedication to excellence in customer service. Strengths in sales and project management are backed by training in business administration with a focus on professional sales and pending certification as a Project Management Associate. Motivated to learn and eager to create great customer experiences through hard work,
Overview
3
3
Certifications
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Small Business Owner
John’s Shaving Co
Durham, NC
01.2018 - Current
- Creating listings and optimizing them to sell.
- Fulfill customer shipping needs by completing all purchase orders and customer invoices.
- Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Stay current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Promoting business via social media to generate leads and maximize brand identity.
Internship Student
Pete’s Garage
Durham, NC
06.2020 - 08.2020
- Provided elite customer service to over 30 customers per day by resolving problems, ensuring delivery of a clean vehicle, escorting customers, and calmly responding to shifting priorities.
- Fulfilled customer and shop needs by completing purchase orders and ensuring parts were available on time.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for product, service, and company information.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Developed business, financial and analytical skills needed for career.
Uber Driver
Uber Eats
01.2018 - 01.2019
- Kept management looped in on daily activities by updating [Software] logs with information such as mileage, gas use and any special incidents.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Upheld high standards of professionalism and discretion when working with clients.
- Delivered goods and products to customers on time and in excellent condition.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Technician
Ho-B Max LLC
01.2016 - 01.2018
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Employed multi-tasking skills to listen to callers, reiterate what was said, and double-check understanding.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Diagnosed malfunctions and developed effective resolutions with minimal oversight.
- Communicated issues to supervisor and helped develop solutions.
Education
Bachelor’s Business Administration -
Elon University
Elon, NC 01.2017 - 01.2021
Skills
Sales
Customer Experience Excellence
Build Customer Loyalty
Flexible & Adaptable
Communication Skills
Networking
Teamwork
Certification
Microsoft Office Specialist 2019
Software
Word
Power Point
Argus Enterprise Certification
Interests
Financial Iinvesting
Car repair
Reading business books
Timeline
Internship Student
Pete’s Garage
06.2020 - 08.2020
Small Business Owner
John’s Shaving Co
01.2018 - Current
Uber Driver
Uber Eats
01.2018 - 01.2019
Bachelor’s Business Administration -
Elon University
01.2017 - 01.2021
Technician
Ho-B Max LLC
01.2016 - 01.2018