Excel
John Sampson
Project Management, Sales
Durham,NC
Summary
Determined and responsible individual with 5 years of retail sales experience and proven dedication to excellence in customer service. Strengths in sales and project management are backed by training in business administration with a focus on professional sales and pending certification as a Project Management Associate. Motivated to learn and eager to create great customer experiences through hard work,
Overview
3
3
Certifications
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Small Business Owner
John’s Shaving Co
Durham, NC
01.2018 - Current
- Creating listings and optimizing them to sell.
- Fulfill customer shipping needs by completing all purchase orders and customer invoices.
- Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Stay current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Promoting business via social media to generate leads and maximize brand identity.
Internship Student
Pete’s Garage
Durham, NC
06.2020 - 08.2020
- Provided elite customer service to over 30 customers per day by resolving problems, ensuring delivery of a clean vehicle, escorting customers, and calmly responding to shifting priorities.
- Fulfilled customer and shop needs by completing purchase orders and ensuring parts were available on time.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for product, service, and company information.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Developed business, financial and analytical skills needed for career.
Uber Driver
Uber Eats
01.2018 - 01.2019
- Kept management looped in on daily activities by updating [Software] logs with information such as mileage, gas use and any special incidents.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Upheld high standards of professionalism and discretion when working with clients.
- Delivered goods and products to customers on time and in excellent condition.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Technician
Ho-B Max LLC
01.2016 - 01.2018
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Employed multi-tasking skills to listen to callers, reiterate what was said, and double-check understanding.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Diagnosed malfunctions and developed effective resolutions with minimal oversight.
- Communicated issues to supervisor and helped develop solutions.
Education
Bachelor’s Business Administration -
Elon University
Elon, NC 01.2017 - 01.2021
Skills
Sales
Certification
Microsoft Office Specialist 2019
Software
Word
Power Point
Argus Enterprise Certification
Interests
Financial Iinvesting
Car repair
Reading business books
Timeline
Internship Student
Pete’s Garage
06.2020 - 08.2020
Small Business Owner
John’s Shaving Co
01.2018 - Current
Uber Driver
Uber Eats
01.2018 - 01.2019
Bachelor’s Business Administration -
Elon University
01.2017 - 01.2021
Technician
Ho-B Max LLC
01.2016 - 01.2018