Summary
Overview
Work History
Education
Skills
Timeline
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John Sandknop

Tallahassee,FL

Summary

I have obtained my Florida Security Guard Certificate March of 2026. Along with 18 years in customer service quality assurance. Skilled in enhancing customer satisfaction. Consistently delivering exceptional service, driving customer loyalty through effective communication and problem-solving.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

StarTek
2100 Joyner Drive, FL
08.2007 - Current
  • Handled high call volumes while ensuring consistent service quality and customer satisfaction.
  • Improved customer interactions to foster loyalty.
  • Answered inquiries, delivering accurate product and service information to support decision-making.
  • Maintained accurate records of customer transactions and communications.

Education

High School Diploma -

North Hadin High School
Radcliff, KY

Skills

Service quality assurance

  • Professional composure
  • Reliability and punctuality
  • Versatile adaptability
  • Data protection
  • Flexible scheduling

Timeline

Customer Service Representative

StarTek
08.2007 - Current

High School Diploma -

North Hadin High School
John Sandknop