John Santiago
Kapaʻa,Hawaii
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Strengths include but are not limited to learning new concepts with ease, successful interaction with fellow team members and patients, as well as organization and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kauai Community Health Alliance
11.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Paid Student Intern
Hawaii Pacific Health
06.2019 - 08.2019
- Interacted with patients by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes including infection control, triaging etc.
- Facilitated successful completion of projects from concept to launch.
- Educated staff on organizational mission and goals to help employees achieve success.
- Shadowed and assisted multiple health providers in various surgical and non-surgical procedures.
Sales Associate
Food Pantry Ltd.
10.2017 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Arts - Pre-Nursing
Kauai Community College
Lihue, HIHigh School Diploma -
Kapaa High School
Kapaa, HI05.2017
Skills
- Lab Equipment Operation
- Feeding Assistance
- Clinical Applications
- Ambulating and Repositioning Patients
- Direct Patient Care
- Communicating with Patient Families
- Assisting with Physical Exams
- Medical Terminology
- Patient Assessments
- EMR Systems
- Customer Service
- EKG Set Up and Monitoring
- Vital Sign Monitoring
- Wound Care and Irrigation
- Medical Procedures Understanding
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support Certified
Reference
Name: Steph Cuyo
Email: Scuyo@hawaii.edu
Phone: +1(808)-927-1715
Name: Kambria Beck-Holder, MD
Email: K.Beckholder@Kauai-medical.org
Phone: +1(707) 299-9652
Name: Jon Allen, PA-C
Email: J.allen@kauai-medical.org
Phone: +1(253) 212-6356
Timeline
Medical Assistant
Kauai Community Health Alliance
11.2021 - Current
Paid Student Intern
Hawaii Pacific Health
06.2019 - 08.2019
Sales Associate
Food Pantry Ltd.
10.2017 - 05.2019
Associate of Arts - Pre-Nursing
Kauai Community College
High School Diploma -
Kapaa High School
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