John Santiago
Orlando,FL
Summary
Developed expertise in client relationship management and sales strategy within dynamic retail environment. Demonstrates strong skills in data analysis and strategic planning, with focus on fostering client satisfaction and revenue growth. Looking to transition these skills into new field, bringing proven track record of success and adaptability.
Overview
6
6
years of professional experience
Work History
Large Store Account Manager
Swire Coca-Cola
05.2021 - 01.2025
- Promoted from Merchandiser to Large Store Account Manager through strong performance and relationship-building skills
- Managed accounts for large retail stores, increasing sales and ensuring consistent stock availability for high-demand products
- Cultivated and maintained excellent customer relationships, resulting in increased client satisfaction and repeat business
- Built thematic displays, selling in and executing the Look of Success (LOS) weekly on the second highest volume-driven route in the district for three consecutive years
- Ensured fair share of visual inventory on the sales floor to enhance both customer and business satisfaction
- Leveraged business insights to drive engagement, develop talent, and promote creativity using point-of-sale tools and upcoming innovative products
Deli Clerk
SAFEWAY
08.2018 - 01.2020
- Manage high volume service and other supportive activities that require effective demands dealing with both customers and department managers
- Conduct daily prep procedures to include slicing meats and cheese to order, frying chicken, preparing sandwiches, salads and entrees while being mindful to reduce waste
- Rotation, building displays, cross merchandising along with stocking shelves
- Ensure customer satisfaction service and resolve questions or complaints regards food and service within a fast turnaround to avoid loss of sales
- High communication between account and store manager's to maintain success
- Ensure safety and security regulations daily
- Provide superior customer service with respect and professionalism
Education
Associate of Arts - General Studies
Green River Community College
Auburn, WA06.2020
Skills
- Customer Relationship Management
- Sales and Merchandising
- Inventory Optimization
- Team Development and Engagement
- Creative Marketing Strategies
- Proficiency in POS Tools
- Problem-solving
- Customer service
- Merchandising strategies
- Strategic thinker
Timeline
Large Store Account Manager
Swire Coca-Cola
05.2021 - 01.2025
Deli Clerk
SAFEWAY
08.2018 - 01.2020
Associate of Arts - General Studies
Green River Community College
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