Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

John Schiller

Pearl River

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

18
18
years of professional experience

Work History

Parts and Service Director

Empire Harley-Davidson
New Rochelle
02.2012 - 09.2025
  • Oversaw the ordering of parts, inventory control, and stock levels.
  • Reviewed technician time cards on a weekly basis for accuracy and efficiency.
  • Created strategies to improve customer relations within the service departments.
  • Supervised the daily operations of the parts and service departments.
  • Implemented procedures to streamline workflow processes throughout the shop environment.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Tracked warranties issued by manufacturers to ensure proper reimbursement was received.
  • Assisted in managing parts inventory and service schedules.

Warranty Administrator

Empire Harley-Davidson
New Rochelle
02.2012 - 09.2025
  • Processed warranty claims using company systems and procedures.
  • Communicated with customers regarding warranty coverage and service options.
  • Maintained organized records of warranty claims and customer interactions.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Followed up on payments for outstanding claims.

Service Manager

NewRoc Harley-Davidson
New Rochelle
03.2010 - 01.2012
  • Managed daily service operations to ensure customer satisfaction and efficiency.
  • Trained and mentored staff in service protocols and best practices.
  • Coordinated communication between departments to streamline service delivery.
  • Resolved customer complaints effectively while maintaining service standards.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Created written estimates and obtained customer consent to proceed.

Technician

NewRoc Harley-Davidson
New Rochelle
03.2008 - 03.2010
  • Performed routine maintenance according to manufacturer specification
  • Performed safety inspections and damage estimates for insurance repairs
  • Performed warranty, extended service and retail repairs
  • Overhauled engines, transmissions and performed frame swaps
  • Performed electrical diagnostics on all sections of Harley-Davidson electrical systems

Education

Harley-Davidson Technician - Harley-Davidson

Universal Technical Institute
Orlando, FL
02-2008

High School Diploma -

Don Bosco Prepatory
Ramsey, NJ
06-2000

Some College (No Degree) - Criminal Justice

Pace University
Pleasantville, NY

Skills

  • Parts inventory management
  • Warranty processing
  • Service scheduling
  • Technical diagnostics
  • Repairs and maintenance
  • Customer relationship management
  • Conflict resolution
  • Service operations
  • Warranty administration
  • Hiring and training
  • Performance tracking and evaluation

Affiliations

  • Helping with my daughter's Feis competitions and doing her hair
  • Practicing with my son on his hurling and Gaelic football
  • Seasoned BBQ smoker and griller
  • Enjoy baking and cooking

Timeline

Parts and Service Director

Empire Harley-Davidson
02.2012 - 09.2025

Warranty Administrator

Empire Harley-Davidson
02.2012 - 09.2025

Service Manager

NewRoc Harley-Davidson
03.2010 - 01.2012

Technician

NewRoc Harley-Davidson
03.2008 - 03.2010

Harley-Davidson Technician - Harley-Davidson

Universal Technical Institute

High School Diploma -

Don Bosco Prepatory

Some College (No Degree) - Criminal Justice

Pace University

Similar Profiles

CREATE PROFILE