John Schmidt
Richfield,OH
Summary
Experienced leader with 25+ years of success in strategic planning, operations management, and team leadership. Proven track record of optimizing client experience and driving growth and profitability across diverse industries.
Overview
13
13
years of professional experience
Work History
Environmental Services Supervisor
Clinic Cleveland
01.2024 - Current
- Supervised the daily functions and operations of the caregivers
- Provided effective utilization of policies and procedures to ensure a clean and safe environment
- Continuously inspected areas to ensure high-quality cleaning is being performed
- Maintained staffing levels and approved scheduled time off
- Coordinated and provided training and orientation
- Worked to improve procedures and processes.
Recon
Best Buy
01.2012 - 01.2024
- Supervised in-home technicians and assisted in triage, diagnosing product remote and on site with an 85-90% accuracy rate
- Approved and processed product exchanges and replenishment
- Resolved escalated customer issues
- Interviewed, trained, and monitored new team members
- Managed customer-facing interactions on a daily basis
- Conducted call control monitoring and training for quality
- Actively handled all client relations and concerns.
Education
Refrigeration and Appliance Repair Certification -
Cuyahoga Valley Joint Vocational
Skills
- Effective Team Leadership
- Continuous Professional Growth
- Effective Collaboration
- Environmental Compliance
- Checking supplies
- Corrective Action Implementation
- Policy Enforcement
- Problem-Solving
- Complaints Handling
Professional Development
- Handled Quarterly’s 1 on 1s and reviews
- Increased Net Promoter Score and View Point Scores to record highs.
- Collaborated in creating remote triage and part ordering policies for technicians prior to going on site resulting in reduced cost and increased 1st time completes.
Professional Highlights
- Business Owner: Owned and operated an appliance retail establishment for 7+ years.
- Development: Assisted in the creating and implementing new triage and part ordering procedures with a 40% increase in accuracy revenue and efficiency with current and new hires.
Timeline
Environmental Services Supervisor
Clinic Cleveland
01.2024 - Current
Recon
Best Buy
01.2012 - 01.2024
Refrigeration and Appliance Repair Certification -
Cuyahoga Valley Joint Vocational