John Shaffer
Painesville
Summary
Dynamic retail professional with a proven track record at Lowe's, excelling in sales growth and team leadership. Skilled in mentoring and coaching, I enhanced store efficiency and customer engagement through strategic merchandising and effective inventory control. Committed to fostering strong relationships and driving operational success in fast-paced environments.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Lowe's
01.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Department Supervisor
Gander Outdoors
02.2018 - 01.2020
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
Department Supervisor
Gander Mountain
10.2014 - 07.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
Infantryman
Ohio Army National Guard
01.2008 - 01.2014
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Education
Lake Catholic High School
Mentor06-2007
Skills
- Problem-solving
- Hiring and training
- Mentoring and coaching
- Sales growth
- Relationship building and management
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
Timeline
Assistant Store Manager
Lowe's
01.2020 - Current
Department Supervisor
Gander Outdoors
02.2018 - 01.2020
Department Supervisor
Gander Mountain
10.2014 - 07.2017
Infantryman
Ohio Army National Guard
01.2008 - 01.2014
Lake Catholic High School
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