Results-driven Shop Manager with expertise in inventory management and vendor relations. Proven track record of optimizing production processes and enhancing customer satisfaction through effective communication.
Overview
18
18
years of professional experience
Work History
Shop Manager
Porterfield Fabrication Services
Saint Clairsville
04.2017 - Current
Managed daily operations of fabrication shop and ensured workflow efficiency.
Supervised team members and assigned tasks to optimize production processes.
Maintained inventory levels and ordered supplies as needed for projects.
Collaborated with clients to understand project requirements and specifications.
Responded to customer inquiries in a timely manner.
Managed relationships with external vendors and service providers.
Hospitality Team Member
i2i Mobile Marketing
Wheeling
10.2008 - 03.2017
Assisted customers with inquiries and product information during events.
Set up and maintained promotional displays to enhance customer engagement.
Managed inventory levels and organized stock for efficient access.
Collaborated with team members to ensure smooth event operations.
Responded promptly to customer feedback to improve service quality.
Greeted guests in a friendly and professional manner.
Provided customer service to ensure guest satisfaction.
Handled incoming calls, answered questions, and responded to complaints promptly.