Joylyn Newlin
Summary
Recent graduate from NC State University and Experienced Bilingual Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to this role. Successful in quickly and accurately filling prescription orders, helping spanish speaking customers with a language barrier, and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
10.2020 - Current
- Maximized pharmacy efficiency through effective communication with customers in English and Spanish answering their questions and providing helpful solutions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Daily solved insurance issues and dealt with prior authorizations, using my experience to quickly clear the queue triage in order to provide prescriptions as fast as possible.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers directing their questions to the pharmacist or best assessing myself how to solve their issue.
Mathematics Teaching Assistant
NC State University
01.2023 - 05.2023
- Increased student comprehension by implementing diverse teaching methods and instructional materials tailored to individual learning styles.
- Nurtured a positive learning environment by promoting open communication, teamwork, and respect for diverse opinions.
- Provided one-on-one tutoring sessions for struggling students, resulting in improved grades and increased comprehension of course material.
- Supported faculty members with administrative tasks including grading papers, updating class records, and tracking attendance.
Tutor/Lab assistant
Academic Skills Lab Alamance Community College
08.2019 - 01.2020
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
- Monitored student performance closely, adapting teaching methods as necessary to ensure comprehension of material.
- Implemented creative teaching strategies that made complex concepts more accessible to students.
Camp Counselor
Triangle Rock Club
05.2022 - 08.2023
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
Private Nanny
Family Of Four
09.2018 - 03.2020
- Implemented daily routines for optimal child development and created a structured environment.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
Education
Bachelor of Science - Mathematics
NC State University
12.2023
Associate of Science -
Alamance Community College
05.2020
Skills
- Spanish Fluency
- Translation Experience
- Customer Service
- Insurance billing
- PowerPoint
- Pharmacology knowledge
- Microsoft Excel
- Microsoft Word
- MATLAB
- Python
- Team collaboration
Languages
Spanish
Full Professional
Timeline
Mathematics Teaching Assistant
NC State University
01.2023 - 05.2023
Camp Counselor
Triangle Rock Club
05.2022 - 08.2023
Pharmacy Technician
CVS Pharmacy
10.2020 - Current
Tutor/Lab assistant
Academic Skills Lab Alamance Community College
08.2019 - 01.2020
Private Nanny
Family Of Four
09.2018 - 03.2020
Bachelor of Science - Mathematics
NC State University
Associate of Science -
Alamance Community College