John Smith
Amarillo
Summary
Detail-oriented front desk agent with a strong focus on guest relations, effective communication, and time management. Committed to enhancing guest experiences and ensuring satisfaction through prompt responses and efficient check-ins.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Garden Inn Hotel
Amarillo
10.2025 - Current
- Welcomed guests at front desk, creating positive first impressions.
- Managed guest check-ins and check-outs efficiently.
- Provided information on hotel services and amenities, enhancing guest experience.
- Handled reservations using hotel management software effectively.
- Addressed guest concerns promptly to ensure satisfaction.
- Processed payments and maintained accurate financial records.
- Promoted hotel events and offers to guests, increasing engagement.
Housekeeper
Northwest Texas Hospital
Amarillo
04.2025 - 10.2025
- Sanitized surfaces and medical equipment to ensure a safe environment.
- Ensured cleanliness in patient rooms and common areas, contributing to a hygienic hospital environment.
- Supported nursing staff by delivering clean linens and supplies, enhancing patient care.
- Applied deep-cleaning techniques to high-traffic areas, improving sanitation standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleared trash bins from various locations within the hospital.
- Followed safety protocols for handling cleaning chemicals and supplies.
Education
Some College (No Degree) - CNA
Amarillo College
Amarillo, TX05-2026
Skills
- Reservation management
- Guest relations
- Hospitality software
- Attention to detail
- Time management
- Effective communication
- Customer service
Certification
- CNA
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
10.2025 - Current
Housekeeper
Northwest Texas Hospital
04.2025 - 10.2025
Some College (No Degree) - CNA
Amarillo College