JOHN SMITH
Las Vegas,NV
Summary
ROI Specialist and Front Office Manager with expertise in optimizing operational efficiency and enhancing guest experiences. Delivered measurable improvements in revenue performance through strategic initiatives and effective team leadership. Committed to driving organizational success by fostering collaborative environments and implementing best practices.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
ROI Specialist
VRC
Las Vegas, NV
09.2024 - Current
- Conducted audits of medical records for accuracy and compliance across up to 400 patient records.
- Pulled records using Cerner and sent them to providers.
- Pull medical records and send to doctors office.
- Contact doctors office if records are past the time timeframe of being available.
- Gathered information from patients for processing medical records requests.
- Putting the request for records into Power Chart.
- Answer the phone for KECK USC remotely.
Assistant Front Desk Manager
TAHITI VILLAGE RESORT
Las Vegas, NV
02.2023 - 07.2024
- Updated knowledge of hotel policies, services, room rates, and special packages to provide accurate information to guests.
- Collaborated with housekeeping and maintenance departments to ensure seamless guest experiences.
- Works closely with other departments such as housekeeping and maintenance in order to ensure smooth operations.
- Generated detailed reports on daily actions, guest counts, accounting expenses and income, and room service usage to inform management decisions.
Front Desk Supervisor
J.W. MARRIOTT
Las Vegas, NV
07.2018 - 01.2023
- Monitored front desk staff to ensure delivery of exceptional customer service.
- Developed training plans for new hires and existing employees to enhance skill sets and service quality.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Reviewed and enforced safety, health, and sanitation processes to maintain secure and hygienic front desk operations.
Assistant General Manager
FIVE GUYS BURGER
Las Vegas, NV
05.2015 - 06.2018
- Oversaw daily store operations, scheduling and supervising staff to ensure smooth workflow.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Coached staff to uphold professional service standards, aligning with business initiatives.
- Engaged customers in conversation to accurately assess needs and enhance overall experience.
General Manager
MCDONALD'S
Durham, NC
11.2011 - 05.2015
- Developed and implemented operational strategies that enhanced efficiency and maximized customer satisfaction.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales, ensuring seamless workflow.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to deliver constructive feedback and acknowledge high performance.
Education
HIGH SCHOOL DIPLOMA -
Monte Vista High School
San Diego, CA 09.2002 - 06.2006
Skills
- Cerner
- Powerchart
- Medical Documentation
- Regulatory Compliance
- Quality Assurance
- Data Retrieval
- Data Entry
- Attention to Detail
- Account Administration
- Customer Service
- Conflict Resolution
- Problem Solving
- Account Research
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- OneNote
- PowerPoint
- Staff Scheduling
- Team Supervision
- Time Management
- Prioritization
- Analytical Skills
- Verbal Communication
- Written Communication
- Active Listening
- Interpersonal Skills
- Critical Thinking
- Patience
- Empathy
- Cerner
- Powerchart
Timeline
ROI Specialist
VRC
09.2024 - Current
Assistant Front Desk Manager
TAHITI VILLAGE RESORT
02.2023 - 07.2024
Front Desk Supervisor
J.W. MARRIOTT
07.2018 - 01.2023
Assistant General Manager
FIVE GUYS BURGER
05.2015 - 06.2018
General Manager
MCDONALD'S
11.2011 - 05.2015
HIGH SCHOOL DIPLOMA -
Monte Vista High School
09.2002 - 06.2006