John Spano
Alsip,IL
Summary
- Dynamic Sales Manager with a proven track record at CarMax, excelling in relationship building and sales coaching. Leveraged product knowledge and communication skills to enhance team performance and customer satisfaction, resulting in significant sales growth. Expert in deploying strategic sales processes and tracking to drive achievements and exceed goals.
Overview
8
8
years of professional experience
Work History
Sales Manager
CarMax
11.2021 - Current
- Manage Sales Associates by developing relevant skills to achieve sales goals using various methods and tools including: The Sales Performer, providing one-on-one training, conducting sales refresher training, conducting mentor debriefs, and overseeing new sales consultant training
- Conduct interviews and participate in the selection process of Sales Associates.
- Make suggestions, recommendations and decisions regarding the advancement, performance management, promotion or other change of status of Sales Associates.
- Train and coach Sales Associates.
- Conduct performance reviews by assessing Sales Associate productivity.
- Effectively address associate concerns, complaints and grievances.
- Evaluate team performance and sales results and develop strategies and detailed action plans to improve Sales Associate effectiveness.
- Respond and effectively resolve customer complaints.
Sales Consultant
CarMax
09.2016 - 11.2021
- Provided sales and customer service assistance to walk-in traffic
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
Education
Associate of Arts -
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Brother Rice
Chicago, IL05.2009
Skills
- Relationship Building
- Sales team training
- Verbal and written communication
- Product Knowledge
- Sales expertise
- Positive and upbeat
- Sales process
- Sales Tracking
- Sales Coaching
- Goals and performance
Timeline
Sales Manager
CarMax
11.2021 - Current
Sales Consultant
CarMax
09.2016 - 11.2021
Associate of Arts -
Moraine Valley Community College
High School Diploma -
Brother Rice