John Sterrett
Salisbury,MD
Summary
Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Sukura Japanese Steakhouse
Ocean City, MD
05.2017 - Current
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Monitored guests for intoxication and immediately reported concerns to management.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Server
Going Nuts Cafe
Salisbury, Maryland
10.2016 - 05.2017
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Food Preparation
Chick-Fil-A Inc.
Ocean City, MD
07.2013 - 11.2014
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Business
Wor Wic Community College
Salisbury, MDHigh School Diploma - undefined
Stephen Decatur High School
Berlin, MD06.2013
Skills
- Hospitality service expertise
- Sale expertise
- Point of sale knowledge
- Communication skills
- Microsoft Skills
- Organizational skills
Timeline
Server/Bartender
Sukura Japanese Steakhouse
05.2017 - Current
Server
Going Nuts Cafe
10.2016 - 05.2017
Food Preparation
Chick-Fil-A Inc.
07.2013 - 11.2014
Business
Wor Wic Community College
High School Diploma - undefined
Stephen Decatur High School