John Strabel
Chicago,IL
Summary
Seeking Employment in a professional environment where I diversify and improve upon the skills gained during my 10 plus yeas in Plumbing & PVF
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Guardian Equipment
Chicago, IL
03.2023 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed policies and procedures related to customer service operations.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Commercial Quotations (Plan & Spec)
Columbia Pipe & Supply
Chicago, IL
02.2015 - Current
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Negotiated prices
- Greeted wholesale customers and assisted in providing products meeting personal needs maintaining knowledge of products available.
- Contacted new and existing customers to discuss how to accomplish needs with specific products and services.
- Maintained detailed account records and contact logs using Phocus.
- Acted as liaison between outside sales representatives and Customer
- Conducted business to business telephone sales.
- Quoted prices, credit terms and other bid specifications.
Inside Sales
Wm. F. Meyer Co. Inc.
Chicago, IL
06.2008 - 02.2015
- Exceeded aggressive sales goals
- Gathered information on sales and service issues to provide effective resolutions.
- Responded to customer inquiries quickly and professionally.
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Provided Plumbing products to wholesale customers.
Education
Moraine Valley Community College
Palos Hills, ILSkills
- Consultative sales approach
- Experienced in Eclipse/JD Edwards (Oricale)
- B2C sales
- Dependable
- Organized and meticulous
- Driven
- Excellent time management
- Specializes in Plumbing & PVF markets
- Exceptional customer service
- Submittal reviewing for accurate orders
- Cost reductions
- Planning and organization
Reference
Keith Lellinger
847-514-4391
Timeline
Customer Service Manager
Guardian Equipment
03.2023 - Current
Commercial Quotations (Plan & Spec)
Columbia Pipe & Supply
02.2015 - Current
Inside Sales
Wm. F. Meyer Co. Inc.
06.2008 - 02.2015
Moraine Valley Community College