Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

John Strabel

Chicago,IL

Summary

Seeking Employment in a professional environment where I diversify and improve upon the skills gained during my 10 plus yeas in Plumbing & PVF

Overview

16
16
years of professional experience

Work History

Customer Service Manager

Guardian Equipment
Chicago, IL
03.2023 - Current
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Developed policies and procedures related to customer service operations.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.

Commercial Quotations (Plan & Spec)

Columbia Pipe & Supply
Chicago, IL
02.2015 - Current
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Negotiated prices
  • Greeted wholesale customers and assisted in providing products meeting personal needs maintaining knowledge of products available.
  • Contacted new and existing customers to discuss how to accomplish needs with specific products and services.
  • Maintained detailed account records and contact logs using Phocus.
  • Acted as liaison between outside sales representatives and Customer
  • Conducted business to business telephone sales.
  • Quoted prices, credit terms and other bid specifications.

Inside Sales

Wm. F. Meyer Co. Inc.
Chicago, IL
06.2008 - 02.2015
  • Exceeded aggressive sales goals
  • Gathered information on sales and service issues to provide effective resolutions.
  • Responded to customer inquiries quickly and professionally.
  • Collaborated with customers after sales to identify and resolve service, account or technical product issues.
  • Provided Plumbing products to wholesale customers.

Education

Moraine Valley Community College
Palos Hills, IL

Skills

  • Consultative sales approach
  • Experienced in Eclipse/JD Edwards (Oricale)
  • B2C sales
  • Dependable
  • Organized and meticulous
  • Driven
  • Excellent time management
  • Specializes in Plumbing & PVF markets
  • Exceptional customer service
  • Submittal reviewing for accurate orders
  • Cost reductions
  • Planning and organization

Reference

Keith Lellinger

847-514-4391

Timeline

Customer Service Manager

Guardian Equipment
03.2023 - Current

Commercial Quotations (Plan & Spec)

Columbia Pipe & Supply
02.2015 - Current

Inside Sales

Wm. F. Meyer Co. Inc.
06.2008 - 02.2015

Moraine Valley Community College
John Strabel