Directed facility operations by aligning cross-departmental priorities, creating staff schedules, and removing production roadblocks to enhance workflow, ensuring monthly KPIs were regularly exceeded.
Fostered accountability and efficiency through clear communication of expectations, thoughtful delegation, and the design of targeted team briefings.
Collaborated with the leadership of other regional Goodwill outlets to streamline production processes, coordinate the purchase of vendor inventory, and adapt to shifting seasonal business needs while maintaining high-quality and safety standards.
Claims Specialist
State Farm
Oakland/Santa Clarita, California
10.2022 - 01.2026
Resourcefully managed a diverse portfolio of property damage claims by prioritizing high-impact cases, analyzing detailed information, and driving timely resolutions while maintaining accuracy, compliance, and exceptional service standards.
Coordinated communication among policyholders, contractors, fellow claims adjusters, and internal teams, resolving issues and keeping stakeholders informed throughout the claims process.
Effectively facilitated a high-volume, fast-paced, field-oriented documentation process throughout the claims lifecycle, demonstrating strong organizational skills and attention to detail, adapting to changing demands to deliver consistent results.
Administrative Coordinator
Shums Coda Associates
Pleasanton, California
12.2020 - 10.2022
Supported executive leadership and cross-functional teams by coordinating projects, managing critical information flow, and ensuring timely completion of client deliverables.
Identified, innovated, and implemented process improvement measures, streamlining the delivery of project updates, emerging business opportunities, and ongoing successes in direct reports to the COO.
Managed key administrative functions, fostered fruitful relationships with contractors and vendor contacts, and facilitated the majority of communication between internal and external parties to enhance project execution and business efficiency.
Manager
Menchies Frozen Yogurt
Lubbock, Texas
08.2018 - 12.2020
Supervised, trained, and advised other employees during shifts and led all store operations in the absence of the franchisee, maintaining operational continuity.
Resolved customer concerns and coordinated inventory shipments while ensuring adherence to quality assurance guidelines, contributing to improved customer satisfaction.
Conducted merchandise sales, facilitated new commercial opportunities, and performed maintenance on machines to ensure operational efficiency and maximize revenue.
Registered Dental Assistant (RDA)
Aviva Dental Care
Cedar Park, Texas
06.2016 - 08.2018
Welcomed patients upon arrival, verifying insurance and appointments for streamlined check-in.
Assisted dentists during procedures, ensuring disinfection of rooms and instruments for patient safety.
Performed RDA tasks in both routine and specialized surgical settings, including X-ray imaging.
Prioritized patient comfort and well-being throughout appointments to promote a positive experience.
Conducted follow-up calls after appointments to reinforce patient relationships and enhance satisfaction.