John Summerford
Waller,Texas
Summary
With 24 years of experience as an auto adjuster, I have developed strong estimating/negotiation skills and successfully managed numerous, direct repair facilities. My expertise lies in devising bid proposals that align with client specifications and objectives, utilizing clear communication and meticulous attention to detail. Motivated to minimize costs, I consistently compare project costs to estimates and collaborate with leaders to implement cost-cutting methods.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Auto Desk Reviewer - Collision
Innovation Group North America
2022.02 - Current
• Prepare motor vehicle damage estimates from photos and videos.
• Evaluate repair versus total loss and prepare motor vehicle Valuation/Salvage quotes when applicable.
• Identify unrelated prior damage to vehicles.
• Negotiate agreed rates/prices with repair facilities.
• Locate and utilize alternative parts when applicable (LKQ, AM, etc.) and determine viability of repair versus replacement.
• Address and resolve adjuster questions pertaining to material damage documents.
• Review incoming property damage subrogation demands.
Field Consultant - Guaranteed Repair Program
Farmers Insurance Group
2000.06 - Current
Field adjuster / 2000-2007
GRP Consultant / 2007 - current
* Conducts claim reviews and evaluates GRP facility performance by continuous review of claims statistics, open and closed file evaluations, re-inspections.
* Conducts advanced data analysis of vendor results (KPI, Financial, Estimating) to determine drivers of results and develop improvement plans for individual GRP facilities as well as GRP program.
* Prepares Quarterly Business Reviews; reports repair facility trends to GRP facility estimators/managers as well as GRP supervisor.
* Trains and develops assigned,repair facility staff.
Education
Bachelor of Arts - Sociology
The University of Texas
Austin, TX08.1991
Skills
- Negotiation
- Attention to Detail
- Adaptability and Flexibility
- Decision-Making
Accomplishments
* ICAR Platinum certification
* Top Academic Award, Houston Community Law Enforcement Academy - 1995
* Police Officer of the Year, Waller County - 1997
Certification
Property & Casualty Adjuster, Texas Department of Insurance - 2000
Timeline
Auto Desk Reviewer - Collision
Innovation Group North America
2022.02 - Current
Field Consultant - Guaranteed Repair Program
Farmers Insurance Group
2000.06 - Current
Bachelor of Arts - Sociology
The University of Texas
Property & Casualty Adjuster, Texas Department of Insurance - 2000
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