John Sweetnam
Plano
Summary
Disciplined professional transitioning into private security, leveraging a strong history in customer-facing roles. Expertise in conflict resolution and maintaining composure under pressure enhances situational awareness, fostering safe environments. Proven ability to communicate effectively with diverse groups while prioritizing de-escalation and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Executive
Intuit QuickBooks
Plano
03.2026 - Current
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Coordinated sales presentations and product demonstrations for potential clients.
- Managed client accounts, ensuring timely responses to inquiries and issues.
- Analyzed customer data to identify trends and recommend solutions.
- Collaborated with cross-functional teams to streamline processes and improve services.
- Developed tailored proposals addressing specific client needs and requirements.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Account Executive
Edgelum
09.2022 - 07.2025
- Built relationships with clients and stakeholders through professional communication and trust-based interactions.
- Managed high-pressure conversations while maintaining professionalism and composure.
- Developed strong observation and active listening skills by identifying client concerns and resolving issues before escalation.
- Worked independently with minimal supervision while maintaining accountability and consistent performance.
- Demonstrated sound judgment and decision-making when handling sensitive business situations.
Server
Sidecar Social
Addison
05.2022 - 06.2023
- Maintained awareness of customer behavior and environmental conditions in a fast-paced public setting.
- Resolved customer concerns and conflicts through calm communication and service-oriented problem solving.
- Managed large groups of guests while ensuring a safe and positive environment.
- Demonstrated strong interpersonal skills when interacting with individuals from diverse backgrounds.
- Provided exceptional customer service in a fast-paced dining environment.
- Processed customer payments accurately using point-of-sale systems.
- Assisted in training new servers on restaurant policies and procedures.
Associate Recruitment Consultant
Levin Group (Storm3)
02.2022 - 09.2022
- Conducted high-volume outreach and interpersonal engagement with professionals ranging from entry-level employees to executives.
- Assessed individuals' backgrounds, intentions, and suitability through detailed interviews and screening processes.
- Managed competing priorities in a fast-paced environment while maintaining attention to detail.
- Built rapport quickly with diverse individuals and handled difficult conversations professionally.
Assistant Site Director
AlphaBest
10.2015 - 07.2018
- Supervised multiple childcare sites and ensured the safety and well-being of children, staff, and visitors.
- Managed staff and enforced operational procedures to ensure a safe and structured environment.
- Responded to incidents and concerns, demonstrating professionalism and sound judgment to maintain trust and safety.
- Maintained accountability for facility operations and personnel oversight, ensuring compliance with regulations and standards.
Education
Bachelor of Science - Political Science
Texas A&M University
College Station, TX05-2020
Skills
- Client relations
- Customer management
- Customer Service & Public Interaction
- Professional Communication
- Negotiation
- Relationship Building
- Conflict resolution
- Decision making
- Problem solving
- Time management
- Active listening
- Interpersonal communication
- Professionalism
- CONFLICT DE-ESCALATION
- Incident Documentation
- Situational Awareness
- Threat Recognition
- Access Control & Security Presence
- Surveillance & Observation
- Crowd Management
- Team Leadership
- Physical Fitness
- Defensive Tactics Background
- Incident Documentation
- Customer rapport
- Negotiation
Websites
Certification
- Texas Level II Security License
- CPR/AED Certification
- First Aid Certification
- Defensive Tactics Training
- Firearms Training
Combat Sports Experience
Active competitive and developmental training in Dutch-style kickboxing., Wrestling background emphasizing discipline, control, leverage, and physical conditioning., Extensive experience maintaining composure under physical and mental pressure., Strong understanding of conflict management, controlled use of force principles, and personal accountability., Commitment to continuous training, self-discipline, and professional conduct.
Affiliations
- Mixed Martial Arts
- Dutch Kickboxing
- Dutch Kickboxing Instructor
- Vocals and Guitar
- History and Socio-Political Enthusiast
Timeline
Account Executive
Intuit QuickBooks
03.2026 - Current
Account Executive
Edgelum
09.2022 - 07.2025
Server
Sidecar Social
05.2022 - 06.2023
Associate Recruitment Consultant
Levin Group (Storm3)
02.2022 - 09.2022
Assistant Site Director
AlphaBest
10.2015 - 07.2018
Bachelor of Science - Political Science
Texas A&M University