John Taylor
Cheektowaga,NY
Summary
Reliable and upbeat Installer successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethics.
Overview
10
10
years of professional experience
Work History
Home Theater Installer
Geek Squad - Best Buy
03.2022 - Current
- Installed and configured new equipment and systems according to company standards.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Followed all company guidelines regarding safety procedures when out in field.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Provided technical support and training to users on new systems to ease transitions.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
Customer Advisor II
Delta Sonic Car Wash
02.2014 - Current
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Former Manager for Airport location
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to in-person and telephone requests for information about company offerings.
Sprint Account Expert
Best Buy Co Inc.
07.2018 - 03.2022
- Received training and certification from Sprint to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Answered questions from customers regarding products and services both by telephone and in-person.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Provided information about network policies, contract parameters and payment plans.
- Set up, updated and closed business and personal accounts.
- Pleasantly greeted customers and determined individual needs by asking appropriate questions.
- Identified opportunities to further business transactions via upselling and cross-selling.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Assisted company administrators with accessing and viewing available reports.
- Proved track record of managing, selling and developing relationships with strategic merchants.
Education
High School Diploma -
Riverside Institute Of Technology
Buffalo, NY2015
Skills
- Store merchandising
- Upselling and cross-selling
- Key performance objectives
- Problem-solving skills
- Repair skills
- Security procedures
- Self-motivated
- Management collaboration
- Vendor management
- Relationship building and management
- Sale expertise
- Account oversight
- Brand management
- Inventory management
- Bagging and packaging
- Money handling
- Loss prevention
- Multi-tasking ability
- Coaching and mentoring
- Effective leader
- Staff training/development
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Till Counting
- Purchase Agreements
- Cash Handling
- Product Line Knowledge
- Sales Expertise
- Consumer Electronics
- Theater Systems
- Warranty Promotion
Timeline
Home Theater Installer
Geek Squad - Best Buy
03.2022 - Current
Sprint Account Expert
Best Buy Co Inc.
07.2018 - 03.2022
Customer Advisor II
Delta Sonic Car Wash
02.2014 - Current
High School Diploma -
Riverside Institute Of Technology
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