John Thomas
Casper
Summary
Results-driven Service Operations Manager with a track record of highly productive and efficient task completion. Specialize in process optimization, team leadership, and customer service excellence. Excel in communication, problem-solving, and adaptability to ensure seamless operations and high-quality service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Operations Manager
Honnen/RDO Equipment
Mills
01.2023 - Current
- Resolved escalated customer issues in a timely manner while maintaining high levels of satisfaction.
- Maintained a safe working environment by enforcing safety protocols among the team members.
- Developed and implemented strategies to improve customer service operations and performance metrics.
- Collaborated with customers to offer solutions to service needs.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
Field Service Technician
Honnen Equipment Co
Mills
09.2012 - 01.2023
- Performed routine maintenance on machinery to ensure optimal performance.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Performed troubleshooting on electronic circuits and systems.
- Wrote detailed service reports describing work completed, issues and recommendations.
Education
Certificate in Diesel Power
Casper College
Casper, WY05-2004
Skills
- Customer service
- Issue resolution
- Safety compliance
- Customer relationship management
- Technical troubleshooting
- Effective communication
- Incident management
- Conflict resolution
- Reliable and responsible
- Workplace safety
- Problem-solving
- Flexible schedule
Certification
- Eight John Deere Capstone- Dozer, Motor Grader, 4WD Loader, Backhoe, Skid Steer/ Mini Excavator, Large Excavator/Wheeled Excavator, Advance Power System, Air Conditioning
- Commercial Driver License: Class A. Have successfully maintained since 2006
Timeline
Service Operations Manager
Honnen/RDO Equipment
01.2023 - Current
Field Service Technician
Honnen Equipment Co
09.2012 - 01.2023
Certificate in Diesel Power
Casper College
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