John T Lopez
Mesa,AZ
Summary
Dynamic customer service professional with proven expertise at Popeye's Restaurants, excelling in cash register operations and enhancing customer satisfaction. Recognized for maintaining composure in high-pressure situations and fostering loyalty through empathetic complaint resolution. Committed to streamlining processes and delivering exceptional guest experiences.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Popeye's Restaurants
11.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Customer Service Cashier
Jersey Mike's Subs
02.2023 - 11.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Redeemed coupons to discount purchases.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Customer Service Cashier
Maui Wowi
03.2022 - 01.2023
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Education
Basic Education
Desert Ridge Highschool
10045 E Madero Ave, Mesa, AZ 8520905-2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Guest services
- Merchandise restocking
- Basic math
- Stress management
- Upselling
Timeline
Customer Service Cashier
Popeye's Restaurants
11.2023 - Current
Customer Service Cashier
Jersey Mike's Subs
02.2023 - 11.2023
Customer Service Cashier
Maui Wowi
03.2022 - 01.2023
Basic Education
Desert Ridge Highschool
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