John Torres
Garland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Field Technician
Aristocrat Gaming
08.2021 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Surveillance Officer
Allied Universal Security Services
08.2018 - 12.2021
- Updated daily logs and produced reports outlining surveillance activities.
- Recorded audio and video of back-end money movements.
- Monitored guests for signs of suspicious or criminal activity.
- Identified and documented unauthorized actions by employees.
- Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
Game Maintenance
Dave & Buster's
09.2016 - 11.2018
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
Education
High School Diploma -
Job Corps
Callicoon, NY10.2018
Skills
- Conflict Management
- Sampling Techniques
- Hardware and Software Installation
- Data Transmissions Systems
- Quality Assurance Controls
- Web Security
- Technical Analysis
- Document Flow Coordination
- Equipment Maintenance
- Handheld Devices
Timeline
Field Technician
Aristocrat Gaming
08.2021 - Current
Surveillance Officer
Allied Universal Security Services
08.2018 - 12.2021
Game Maintenance
Dave & Buster's
09.2016 - 11.2018
High School Diploma -
Job Corps
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