John Tran
Carrollton,TX
Summary
Dynamic healthcare leader with extensive experience at Parkland Hospital, specializing in telemedicine workflows and virtual care operations. Proven track record in strategic planning and team leadership, driving process improvements that enhance patient experience and operational efficiency. Expert in Epic Systems, fostering cross-functional collaboration to achieve organizational goals.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Manager, Virtual Care
Parkland Hospital
Dallas, Texas
01.2023 - Current
- Provide strategic and operational leadership for Virtual Care services, ensuring alignment with organizational goals and clinical priorities.
- Drive adoption, performance, and optimization of telemedicine workflows across multiple specialties.
- Collaborate with clinical and operational leaders to identify gaps, implement scalable solutions, and enhance digital care delivery.
- Oversee team performance, resource planning, and stakeholder communication to ensure high‑quality virtual care operations.
- Lead initiatives that improve patient experience, provider efficiency, and system‑wide virtual care readiness.
Team Lead, Application Systems – Patient Access
Parkland Hospital
Dallas, Texas
06.2020 - 01.2023
- Directed daily operations, task allocation, and strategic planning for the Patient Access applications team.
- Led organizational restructuring, including hiring, onboarding, and transitioning staff to support evolving operational needs.
- Developed and implemented policies, procedures, and governance frameworks to improve team efficiency and system reliability.
- Served as primary liaison between operational leadership, technical teams, and end users to ensure alignment and effective communication.
- Oversaw application transitions and system enhancements to support enterprise patient access initiatives.
Application System Analyst (Specialist)
Parkland Hospital
Dallas, Texas
03.2013 - 06.2020
- Partnered with operational and clinical leadership to design and implement system solutions that improved throughput, workflows, and patient care.
- Provided advanced technical expertise across specialized Epic modules, supporting optimization and strategic enhancements.
- Designed workflows and tools supporting the successful relocation from Old Parkland to New Parkland.
- Served on multiple enterprise task forces focused on operational improvement and care delivery optimization.
- Developed and customized Reporting Workbench reports to meet diverse end‑user and leadership needs.
Application System Analyst – Inpatient Orders
Parkland Hospital
Dallas, Texas
01.2011 - 03.2013
- Developed system specifications, decision flows, and Epic build components to support inpatient clinical operations.
- Collaborated with providers and clinical teams to design efficient, patient‑centered workflows.
- Resolved EHR issues through strong analytical and critical‑thinking skills, improving system performance and usability.
- Supported multiple go‑lives across departments and modules, ensuring operational readiness and smooth transitions.
- Core contributor to Meaningful Use build and implementation efforts, including Respiratory Therapy, Anesthesia, Beacon, Phases of Care, and major upgrades.
Enterprise Account Associate
Google, Inc.
Austin, Texas
10.2009 - 11.2010
- Developed and executed targeted marketing and sales programs for key prospect groups, contributing to significant revenue growth.
- Managed inbound client inquiries, assessed needs, and aligned prospects with appropriate Google products and services.
- Led outreach campaigns across phone, email, and written communication channels to expand market engagement.
- Served as team lead for GoogleServe 2010 (Austin office), coordinating corporate‑wide community service initiatives.
Advertising & Account Management Intern
Apollo Interactive
Dallas, Texas
05.2008 - 08.2008
- Supported advertising and account management teams in developing strategies for diverse client portfolios.
- Contributed to campaign planning, execution, and client communication efforts.
- Demonstrated strong teamwork, communication, and project coordination skills in a fast‑paced agency environment.
Education
Bachelor of Arts - Communications
The University of Texas At Austin
Austin, Texas, TXBachelor of Arts - Government
The University of Texas At Austin
Austin, Texas, TXThe University of Texas At Arlington
Arlington, Texas, TXSkills
- Epic Systems (multiple modules)
- Telemedicine workflows
- Healthcare operations
- Virtual Care Operations
- Workflow Optimization
- Team Leadership & Staff Development
- Cross‑Functional Collaboration
- Reporting Workbench
- Strategic Planning
- Change Management
- Stakeholder Engagement
- Process Improvement
Certification
Advanced Certified Telemedicine/Telehealth Professional (A-CTTP)
Technical And Leadership Skills
- Epic Systems (multiple modules)
- Virtual Care Operations
- Workflow Optimization
- Team Leadership & Staff Development
- Cross‑Functional Collaboration
- Reporting Workbench
- Strategic Planning
- Change Management
- Stakeholder Engagement
- Process Improvement
Publications
Guadalupe Mora, Jillian Smartt, Michael Harms, Alissa Tran, Monal Shah, John Tran, Kristin S. Alvarez.
Increasing Digital Literacy for Acute Care at Home Patients in an Urban County Hospital.
Wolters Kluwer Health, Inc. 2025
Presentations
- DIGITAL LITERACY IN CARE-AT-HOME, BRIDGING THE TECHNOLOGY GAP
Roundtable Presentation
Best Buy Health: This Way Home Summit, November 2024
- FROM PILOTS TO POPULATION HEALTH: BUILDING & SCALING CHRONIC CARE AT HOME
Roundtable Presentation
Best Buy Health: This Way Home Summit, November 2023
Committee Membership
Epic RPM Community
Telehealth Advisory Board
Patient Throughput Taskforce - Parkland
Employee Engagement Taskforce - Parkland
Clinical Decision Support - Parkland
Enterprise User Group - Parkland
Ambulatory User Group - Parkland
Patient Access User Group - Parkland
Scheduling User Group - Parkland
Affiliations
Created original Capacity Planning Epic Dashboard now used for foundation release
Accomplishments
Patient Safety Poster Contest - Addition of a Linear Barcode to Epic Patient Label (2018)
Timeline
Manager, Virtual Care
Parkland Hospital
01.2023 - Current
Team Lead, Application Systems – Patient Access
Parkland Hospital
06.2020 - 01.2023
Application System Analyst (Specialist)
Parkland Hospital
03.2013 - 06.2020
Application System Analyst – Inpatient Orders
Parkland Hospital
01.2011 - 03.2013
Enterprise Account Associate
Google, Inc.
10.2009 - 11.2010
Advertising & Account Management Intern
Apollo Interactive
05.2008 - 08.2008
Bachelor of Arts - Communications
The University of Texas At Austin
Bachelor of Arts - Government
The University of Texas At Austin
The University of Texas At Arlington