John Villasmil
Miami
Summary
Efficient Referral Coordinator with 3 years of increasing responsibility in Healthcare industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Interested in shifting career to Dietetics specialization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
University of Miami Health System
05.2025 - Current
- Trained new team members on best practices for patient access protocols and software usage.
- Implemented process improvements that reduced wait times during peak hours.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Referral Coordinator
Keralty Hospital
08.2024 - 03.2025
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Lead Assistant Patient Registration Coordinator
Sanitas Medical Center
02.2023 - 09.2024
- Scheduled patient appointments and managed the flow of the clinic to ensure efficient patient care
- Supports department and/or department leadership with daily clerical tasks
- Problem solving in high-volume patient settings with ease and professionalism
- Developed a customer service protocol that improved customer satisfaction by 35%.
Education
Associate of Science - Physical Therapy Assistant
Miami Dade College
Miami, FL05-2027
Ecw (EMR Software) -
Sanitas
01-2023
GED -
Miami Dade College
Miami, FL01-2023
Skills
- Tech skills
- Problem Solving
- Workload Management
- Conflict resolution
- Empathy in care
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Oversaw 300 cases each month.
- Reduced complaints by 10% per quarter.
Certification
- HIPPA training
- Nutrition Coach Certification
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Patient Access Representative
University of Miami Health System
05.2025 - Current
Referral Coordinator
Keralty Hospital
08.2024 - 03.2025
Lead Assistant Patient Registration Coordinator
Sanitas Medical Center
02.2023 - 09.2024
Ecw (EMR Software) -
Sanitas
GED -
Miami Dade College
Associate of Science - Physical Therapy Assistant
Miami Dade College