John Wagers
Albany,OR
Summary
Knowledgeable general manager with over three years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
General Manager
Dominos Pizza Inc.
Stayton, OR
03.2019 - Current
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Trained employees on duties, policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Freight Worker
Walmart
Albany, OR
10.2018 - 02.2019
- Transported freights using forklifts, pallet jacks and reach trucks.
- Sorted items according to their type, size, color, and destination point.
- Stocked shelf's with merchandise
- Assisted customers with locating items
Crew Member
Kfc & A&w
Albany, OR
03.2017 - 08.2018
- Provided great customers service
- Prepped all food for busy hours
- Took orders over drive through and counter
- Made all food in a timely manner
- Managed dates and times to comply with food safety codes
Cook
Brookdale Assisted Living
Albany, OR
05.2016 - 01.2017
- Set up and performed initial prep work for soups, sauces and salads.
- Received and stored food and supplies.
- Distributed food to service staff for prompt delivery to customers.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Prepared all food for dinner service.
Crew Member
Dairy Queen Grill & Chill
Stayton, OR
06.2013 - 01.2015
- Presented orders to guests within anticipated service times.
- Upheld high standards of productivity and quality in operations.
- Packed fast food products in approved containers, cups, and bags.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Prepared food items according to recipes and menu specifications.
Education
High School Diploma -
Cascade High School
Turner, OR06-2012
Skills
- Customer service
- Food safety
- Conflict resolution
- Leadership
- Delegation
- Coaching
- Organization
- Problem solving
- Technical Knowledge
- Decision making
Timeline
General Manager
Dominos Pizza Inc.
03.2019 - Current
Freight Worker
Walmart
10.2018 - 02.2019
Crew Member
Kfc & A&w
03.2017 - 08.2018
Cook
Brookdale Assisted Living
05.2016 - 01.2017
Crew Member
Dairy Queen Grill & Chill
06.2013 - 01.2015
High School Diploma -
Cascade High School