John Wagner
Hendersonville,NC
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
Work History
Front Office Manager
Best Western Hotel
Hendersonville, NC
11.2000 - 02.2024
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails. Also handled scheduling and payroll. Trained new employees.
Property Manager
Diversified Investments
Cape Coral, FL
03.2011 - 08.2020
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements. Collected rent from properties and maintained park properties. Arranged holiday parties and kept up with inventory.
Store Manager
Sprint
Asheville, NC
05.2006 - 01.2011
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves. Trained new employees and kept up with store monthly goals
Education
Business Administration
Manatee Community College
Venice, FL01-1988
High School Diploma -
Venice High School
Venice, FL06-1985
Skills
- Oral and writing communication
- Hospitality services
- Complaint Handling
- Employee Supervision
- Strong leadership
- Decision-making capabilities
- Team Management
- Administrative Support
- Schedule Management
- Listening Skills
- Credit and collections
- Exceptional customer support
- Relationship Building
References
References available upon request.
Timeline
Property Manager
Diversified Investments
03.2011 - 08.2020
Store Manager
Sprint
05.2006 - 01.2011
Front Office Manager
Best Western Hotel
11.2000 - 02.2024
Business Administration
Manatee Community College
High School Diploma -
Venice High School