John Walsh
Palm City,FL
Summary
Results-oriented Operations Professional with expertise in optimizing processes and enhancing efficiency. Specializes in strategic planning and team collaboration to achieve impactful outcomes. Experienced in leading cross-functional teams, managing projects, and improving resources to drive operational excellence.
Overview
1
1
Certification
25
25
years of professional experience
Work History
District Entertainment and Operations Manager
Lucky Strike Entertainment LLC
Jupiter, FL
04.2018 - Current
- Accountable for 25 million in yearly revenue
- Responsible for hiring and retaining 130 employees including 25 managers across 7 locations.
- Drive EBITDAR to over 57% combined across all locations.
- Raised sales by 10% across district vs Prior Year
- Develop management teams utilizing one on one and team training methods.
- Manage district P&L, payroll, and capital expenses.
- Perform center audits for bowling, food and beverage, Events, Arcade and cleanliness.
- Execute yearly live Television PBA bowling events in center for FS1.
Regional Operations Manager-New York, New York
UMAMI BURGER
New York, NY
10.2015 - 03.2018
- Accountable for over 8 million dollars in combined yearly sales between multiple locations and layouts.
- Managed P&L to ensure positive cash flow each month against budget targets.
- Training of all new management employees including California and Chicago based restaurants.
- Auditing of invoices, ordering, and waste to ensure no loss of captured dollars.
- Perform payroll, accounting, and repair and maintenance functions weekly.
- Perform location inspections for further development of guest experience as well as Health Department standards.
- Manage large catering events both in house as well as off site and drop off.
- Oversee 3 delivery platforms for 3 locations ensuring quality product in a timely manner.
- Run incentive contests and initiatives with staff to motivate in daily execution
- Work with department heads on marketing and sales initiatives to grow incremental sales bases on day parts
Area Manager of Operations New York, New York
APPLEBEE’S-APPLE METRO
New York, NY
06.2010 - 09.2015
- Accountable for over 20 million dollars in yearly revenue in 4 200 plus seat locations.
- Facilitated 10 new restaurant openings in Flushing and Jamaica, overseeing setup, hiring, and training processes to ensure operational readiness.
- Develop and nurture 25 managers and 120 staff members to create positive personal and professional growth and deliver defect free service to all guests.
- Managed daily, monthly, and yearly budgets for sales, labor, repairs, and supplies, driving profitability across multiple locations.
- Establish weekly projections to fit within budget guidelines.
- Teach and delegate key responsibilities to store management team to facilitate smooth restaurant operation
- Interact with guests to solidify relationships based on guest needs, resolving of issues, and satisfaction.
- Analyze survey results to ensure guest satisfaction and create systems to create consistency.
- Manage weekly food and liquor orders by communicating with store management and following up with completion.
- Train and develop new Managers -In -Training during extensive training program
- Perform daily internal inspection of restaurant to ensure compliance with food safety and Health Department regulations.
- Perform weekly food and liquor inventory and analyze results to create a more efficient operation and minimize losses.
- Manage multiple group catering events to develop guest relationships within a group setting by creating menus, packages, and experiences for local clientele
- Process weekly payroll including overtime and employee vacations
- Led the new menu training and execution across the Queens market according to ASI specifications.
- Implement training program for all hourly employees.
- Handle all unemployment and workers compensation claims for all hourly employees
- Create monthly marketing plan to ensure positive sales growth and extension into the community
Assistant General Manager – New York, New York
ESPN ZONE-DISNEY
06.2007 - 06.2010
- Responsible for 13 mil in revenue over 4 floors of dining and event space.
- Conducted weekly bar inventory and analyzed results to develop systems that minimized waste.
- Developed weekly schedules for 45 FOH staff members, aligning with labor budgets and staffing requirements.
- Trained all new FOH employees and managers to company standard
- Performed weekly bar inventory and analyzed results to create more efficient systems to prevent waste.
- Conducted training sessions for new FOH employees and managers to ensure compliance with company standards.
- Established rapport with guests to enhance customer loyalty and encourage word-of-mouth referrals.
Bar Manager
DAVE AND BUSTER’S
New York, NY
05.2006 - 06.2007
- Developed new staff members through a thorough training program
- Created weekly schedules for 15 employees across 3 bars, optimizing labor budgets and ensuring adequate staffing levels.
- Placed weekly liquor and beer orders based on pars to maximize profits and minimize loss
- Coordinated group catering events with sales department, developing food and liquor packages and managing room setups for successful execution.
- Conducted weekly bar inventory and established waste prevention systems by analyzing cost data, enhancing profitability.
Kitchen Manager
BENNIGAN’S
Orlando, FL
06.2001 - 05.2006
- Accountable for 4 million dollar concept with over 300 seats
- Recruited, trained and developed all BOH staff for multiple new restaurant locations
- Managed food and small wares orders for multiple units.
- Designed Back of House schematics to enhance efficiency, organization, and cleanliness
- Performed daily Health department audit to ensure compliance with food safety and quality standards
- Conducted weekly food inventory to identify waste and implement systems for reduction
- Trained staff on recipe specifications to ensure quality and consistent food to each and every guest
- Managed a Kitchen Manager Development class with new KMs to nurture talent and help in guiding a successful Back of House operations...
- Oversaw food service for community outreach and catering events, fostering relationships with local community
- Scheduled over 200 kitchen staff and managers over 4 restaurant units.
Education
Bachelor of Science - Hospitality Business Management
University of Central Florida
Orlando, FL05-2006
Skills
- Operations management
- Inventory management
- Operational efficiency
- Guest relations
- Event management
- Team leadership
- Customer service
- Problem-solving
Certification
New York City Department of Health – Certificate in Food Protection 2010, New York City Fir Department- Certificate of Fitness 2014, ServSafe 2019
Section name
References available upon request
Timeline
District Entertainment and Operations Manager
Lucky Strike Entertainment LLC
04.2018 - Current
Regional Operations Manager-New York, New York
UMAMI BURGER
10.2015 - 03.2018
Area Manager of Operations New York, New York
APPLEBEE’S-APPLE METRO
06.2010 - 09.2015
Assistant General Manager – New York, New York
ESPN ZONE-DISNEY
06.2007 - 06.2010
Bar Manager
DAVE AND BUSTER’S
05.2006 - 06.2007
Kitchen Manager
BENNIGAN’S
06.2001 - 05.2006
Bachelor of Science - Hospitality Business Management
University of Central Florida