Summary
Overview
Work History
Education
Skills
Timeline
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John Wang

Pittsburgh,Pennsylvania

Summary

Pharmacy Manager with a proven track record at Rite Aid, excelling in patient education and regulatory compliance. Expert in optimizing pharmacy operations and fostering team collaboration, resulting in enhanced patient care and satisfaction. Skilled in drug safety and employee management, driving continuous improvement in service delivery. I believe in patience and kindness as a policy.

Overview

8
8
years of professional experience

Work History

Pharmacy Manager

Rite Aid
07.2021 - Current
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.Discussed medical histories with patients in effort to provide most effective medical advice.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
  • Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.

Pharmacist

Rite Aid
08.2020 - 07.2021
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educated patients about possible drug interactions and gave special administration instructions.

Pharmacy Intern

Giant Eagle
03.2017 - 05.2020
  • Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.

Education

Pharm.D. - Pharmacy

University of Pittsburgh School of Pharmacy
Pittsburgh, PA
05-2020

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management
  • Regulatory compliance
  • Drug inventory management
  • Employee management
  • Patient counseling
  • Drug safety

Timeline

Pharmacy Manager

Rite Aid
07.2021 - Current

Pharmacist

Rite Aid
08.2020 - 07.2021

Pharmacy Intern

Giant Eagle
03.2017 - 05.2020

Pharm.D. - Pharmacy

University of Pittsburgh School of Pharmacy

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John Wang