John Hagberg
Tukwila,WA
Summary
Effective at handling a large number of guests in challenging settings. Looking to bring vast banquet and catering expertise to a challenging role with the opportunity for career growth.
Overview
6
6
years of professional experience
Work History
Catering Server/Bartender
Climate Pledge Arena
Seattle, WA
10.2023 - Current
- Set up and tore down all catering services in banquet halls and at customer locations.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Provided excellent customer service throughout the duration of an event.
- Worked multi-course dinners with pre-plated foods.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
Banquet Server
Hyatt Regency Mccormick Place
Seattle, WA
11.2019 - Current
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided exceptional service to high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Banquet Server/Bartender
Double Tree Hilton
SeaTac, WA
01.2018 - Current
Banquet Captain
Bell Harbor International Conference Center
Seattle, WA
10.2018 - 11.2023
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Monitored guest satisfaction levels throughout event duration.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Collaborated closely with catering managers on upcoming events and their needs.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
Education
High School Diploma -
Foster Senior High School
Tukwila, WA06-2003
Skills
- Tray Passing
- Event Setup
- Buffet Experience
- Flexible Schedule
- Exceptional Customer Service
- Staff Leadership
- Staff Supervision
- Dietary Restriction Compliance
- Guest Relations
- Staff Management
- Employee Development
- Food Safety Knowledge
References
References available upon request.
Timeline
Catering Server/Bartender
Climate Pledge Arena
10.2023 - Current
Banquet Server
Hyatt Regency Mccormick Place
11.2019 - Current
Banquet Captain
Bell Harbor International Conference Center
10.2018 - 11.2023
Banquet Server/Bartender
Double Tree Hilton
01.2018 - Current
High School Diploma -
Foster Senior High School