John Hagberg
Tukwila,WA
Summary
Effective at handling a large number of guests in challenging settings. Looking to bring vast banquet and catering expertise to a challenging role with the opportunity for career growth.
Overview
6
6
years of professional experience
Work History
Catering Server/Bartender
Climate Pledge Arena
Seattle , WA
2023.10 - Current
- Set up and tore down all catering services in banquet halls and at customer locations.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Provided excellent customer service throughout the duration of an event.
- Worked multi-course dinners with pre-plated foods.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
Banquet Server
Hyatt Regency Mccormick Place
Seattle , WA
2019.11 - Current
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided exceptional service to high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Banquet Server/Bartender
Double Tree Hilton
SeaTac , WA
2018.01 - Current
Banquet Captain
Bell Harbor International Conference Center
Seattle , WA
2018.10 - 2023.11
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Monitored guest satisfaction levels throughout event duration.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Collaborated closely with catering managers on upcoming events and their needs.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
Education
High School Diploma -
Foster Senior High School
Tukwila, WA2003-06
Skills
- Tray Passing
- Event Setup
- Buffet Experience
- Flexible Schedule
- Exceptional Customer Service
- Staff Leadership
- Staff Supervision
- Dietary Restriction Compliance
- Guest Relations
- Staff Management
- Employee Development
- Food Safety Knowledge
References
References available upon request.
Timeline
Catering Server/Bartender
Climate Pledge Arena
2023.10 - Current
Banquet Server
Hyatt Regency Mccormick Place
2019.11 - Current
Banquet Captain
Bell Harbor International Conference Center
2018.10 - 2023.11
Banquet Server/Bartender
Double Tree Hilton
2018.01 - Current
High School Diploma -
Foster Senior High School
Similar Profiles
Grace SmithGrace Smith
Food and Beverage Attendant at Climate Pledge ArenaFood and Beverage Attendant at Climate Pledge Arena
Del YoungDel Young
Marketplace Chef at Delaware North - Climate Pledge ArenaMarketplace Chef at Delaware North - Climate Pledge Arena
Rohit SharmaRohit Sharma
Digital Marketing Intern at Pledge a Smile FoundationDigital Marketing Intern at Pledge a Smile Foundation