John Welborn
Kannapolis,NC
Summary
- Fourteen years of airline experience - with the past nine years in a leadership role in various departments in the Piedmont Airlines operation in CLT.
- Proven record of effective leadership through employee accountability and training/development.
- Extensive knowledge of various airline software programs such as: QIK, Prime, Deviate, Bag Boss, and T-Link2.
- Experience in responding workplace incidents/emergencies in an effective manner.
Overview
9
9
years of professional experience
Work History
Customer Ops Duty Manager
Piedmont Airlines
Charlotte, NC
09.2021 - Current
- Scheduled and organized daily shift rotations for a team of up to 150 employees.
- Managed disciplinary processes for employees & leadership who failed to adhere to company policies or procedures.
- Responded promptly to any emergency situations that arose during shifts.
- Liaised with other departments to ensure seamless operations across the organization.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
Bag Room Manager
Piedmont Airlines
Charlotte, NC
01.2019 - 09.2021
- Oversight of all baggage departments (ABR, Ozone, C-Belt, T-Point)
- Creating schedules for all work areas & setting goals
- Making sure supervisors are keeping safety as the number one priority
- Accountability & coaching/development for all employees
- Revamped the training process within the Bag Room operation to provide employees greater knowledge and setting them up for success.
Ramp Unit Manager
Piedmont Airlines
01.2016 - 01.2019
- Ensured employees were working safely and efficiently
- Timely completion of job responsibilities
- Maintaining a presence in the work area to ensure safe, on-time departures
- Keeping communication within various departments (Tower, Bag Room, etc.) to make sure policies and procedures were followed.
Education
General Studies -
Patrick Henry Community College
12.2007
High School Diploma -
Patrick Country High School
12.2005
Skills
- Push-Back Trainer
- Out-Station Experience
- MS Office Suite
- Custom Seal holder
- Employee Mediation training
- Employee Development
- Team Supervision
- Delegating Work
- Verbal and written communication
- Policy Enforcement
Accomplishments
- Real American Hero Award - Award recieved from American Airlines when I promptly responded to a health emergency an airline employee was experiencing. My decision making and calls to emergency services kept a bad situation from becoming worse.
Timeline
Customer Ops Duty Manager
Piedmont Airlines
09.2021 - Current
Bag Room Manager
Piedmont Airlines
01.2019 - 09.2021
Ramp Unit Manager
Piedmont Airlines
01.2016 - 01.2019
General Studies -
Patrick Henry Community College
High School Diploma -
Patrick Country High School